Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa M. Lottman

San Diego

Summary

With over 15 years of experience in customer service and strong organizational skills, actively seeking employment in the customer service field. Eager to contribute expertise to a company that can benefit from extensive background in providing exceptional customer support. Through years of experience, developed deep understanding of customer needs and honed ability to effectively resolve issues and provide top-notch service. Confident that dedication, strong communication skills, and passion for delivering outstanding customer experiences will make valuable asset to any organization in need of a customer service professional.

Overview

5
5
years of professional experience

Work History

Owner

Desert Rose Notary, LLC
12.2023 - 02.2025
  • Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
  • Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
  • Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.

Administrative Assistant

Coldwell Banker Select
03.2023 - 12.2023
  • Routed incoming visitors and calls to correct department.
  • Draft and prepare legal documents such as listing and sales contracts
  • Managed the entire process of selling and buying homes, monitoring every stage from open escrow to finalization.

Customer Care Advocate

Aflac
03.2022 - 03.2023
  • Assist clients with submitting different types of disability claims
  • Focus on our client’s needs and expectations to ensure the best possible information and/or resolution is provided
  • Review all clients account information while on calls to identify and match client’s needs with the appropriate solution and/or information

Client Relations Associate

Randstad/Vangaurd
12.2021 - 03.2022
  • Respond to telephone inquiries, providing quality service to clients regarding their account(s), strive for a one call resolution
  • Handled high volume of incoming customer service calls
  • Informed clients of any missing information through their account(s)

Customer Service Representative

Teleperformance
11.2019 - 12.2021
  • Review and explain customers auto loan questions to them or third party
  • Assist with address and/or phone number change
  • Assist customers with payments or payment questions regarding their auto loan
  • Help customers or third party in getting their lien release and/or title

Education

High School Diploma - General Studies

MAAC Community Charter School
Chula Vista, CA
06.2010

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Business management
  • Administrative oversight

Timeline

Owner

Desert Rose Notary, LLC
12.2023 - 02.2025

Administrative Assistant

Coldwell Banker Select
03.2023 - 12.2023

Customer Care Advocate

Aflac
03.2022 - 03.2023

Client Relations Associate

Randstad/Vangaurd
12.2021 - 03.2022

Customer Service Representative

Teleperformance
11.2019 - 12.2021

High School Diploma - General Studies

MAAC Community Charter School
Alyssa M. Lottman