Alyssa Kodama
Richmond
Summary
Property management professional with a strong background in leasing operations, resident relations, and lease administration. Currently cross-training in assistant manager responsibilities including delinquency management, collections procedures, and financial operations. Proven track record of increasing occupancy rates and enhancing resident satisfaction through exceptional customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Sares Regis Group
06.2024 - Current
- Successfully achieved an occupancy goal of 96% from 76% through effective marketing strategies and excellent customer service.
- Cross-training in assistant manager duties, including delinquency management, rent posting, collections procedures, account reconciliation, and financial operations.
- Coordinate with the maintenance team for property inspections, work orders, and ensure optimal property conditions.
- Manage resident accounts, track outstanding balances, and implement collection procedures to maximize revenue.
- Build strong relationships with residents, addressing concerns promptly, and promoting a positive living environment, resulting in high retention rates and improved online reviews from 4.2 to 4.8 stars.
Assistant Manager
Extra Space Storage
06.2023 - 06.2024
- Manages legal documentation and handles customer records with meticulous attention to detail.
- Conducts property tours with potential tenants, facilitates rentals, and helps maintain a 49% conversion rate.
- Utilizes expert communication skills and technology to drive efficiency, resulting in a 95% positive rating from tenants, and a 60% faster resolution of customer complaints compared to the previous assistant manager.
Fellow
Springboard
10.2022 - 03.2023
- Adept in uncovering a client's business pain points and identifying new relevant business opportunities.
- Proficient in conducting qualification calls and adept in objection handling techniques.
Flight Attendant
Philippine Airlines
04.2004 - 02.2018
- Proven track record of delivering exceptional customer service and multi-tasking with great attention to detail.
- Resolved 97% passenger conflicts by using de-escalation techniques, including issues with disorderly travelers and medical emergencies.
- Demonstrated capacity to effectively manage high-stress situations, upholding a positive attitude and displaying unwavering professionalism at an altitude of 40,000 feet.
Education
Bachelor of Science - Business Administration
University of San Carlos
Skills
- Fair housing regulations
- Yardi and RentCafe
- Move-out Processing
- Critical thinking and conflict resolution
- Delinquency management and collections
- 3-day notices
- Property inspections
- Lease administration
- File management
- Legal documentation
Certification
Jobtrain, Digital Literacy Microsoft Office Suite Class
Springboard, Tech Sales Career Track
Languages
English
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
Timeline
Leasing Consultant
Sares Regis Group
06.2024 - Current
Assistant Manager
Extra Space Storage
06.2023 - 06.2024
Fellow
Springboard
10.2022 - 03.2023
Flight Attendant
Philippine Airlines
04.2004 - 02.2018
Bachelor of Science - Business Administration
University of San Carlos