ALYSSA JOIE PRIVADO
Edmonton
Summary
Child Care Worker with experience in daycare settings, providing a safe and nurturing environment for young children. Skilled at planning activities, preparing meals, and monitoring behavior. Experienced Medical Office Assistant with a background as a receptionist/unit clerk. Demonstrates excellent customer service, organization, and communication skills. Knowledgeable in best practices for customer service and appointment scheduling. Eager to expand knowledge and learn new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Eduplay Academy Daycare & Out-of-school Care
06.2023 - Current
- Plan, implement, and evaluate materials, activities, and settings for children to meet the social, physical, intellectual, creative, cultural, emotional, and developmental needs and interests of all children, including children with special needs
Service Crew Member
Wendy's
08.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Early Childhood Educator
Sunny Station Childcare Centre & OSC LTD
01.2024 - 03.2024
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Receptionist
Evolution Massage
10.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Worked effectively in fast-paced environments.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
- Enhanced patient satisfaction by providing clear explanations of insurance benefits and coverage.
Education
Diploma - Medical Office Assistant Unit Clerk
ABM college
Calgary, ALBERTA06.2024
Bachelor of Science - Psychology
Centro Escolar University
01.2022
Skills
- Oral Communication
- Written Communication
- Interpersonal Skills
- MS Office Applications
- Appointment Scheduling
- Problem-Solving
- Fast learner
- Leadership
- Visionary Thinking
- Strategic Thinking
- Goal Setting
- Managing activities
- Classroom Organization
- Preparing meals
- Self-Esteem Boosting
Certification
- Early Childhood Educator (Level 1)
- First Aid & CPR/AED level C (BL)
Languages
English
Timeline
Early Childhood Educator
Sunny Station Childcare Centre & OSC LTD
01.2024 - 03.2024
Receptionist
Evolution Massage
10.2023 - 03.2024
Early Childhood Educator
Eduplay Academy Daycare & Out-of-school Care
06.2023 - Current
Service Crew Member
Wendy's
08.2022 - Current
Bachelor of Science - Psychology
Centro Escolar University
Diploma - Medical Office Assistant Unit Clerk
ABM college
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