ALYSSA G. DE JESUS
Bowmanville,ON
Summary
Customer Service Manager
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Bao Mama
09.2022 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Customer Service Representative
Metropolitan Bank Trust and Company
06.2019 - 06.2022
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Handled various accounting transactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed applications for new accounts.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Customer Assistant (Contractual)
Land Bank of the Philippines
07.2017 - 03.2019
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Streamlined the customer service process for increased efficiency and faster response times.
- Maintained clean and organized work environment to maintain customer safety.
- Responded proactively and positively to rapid change.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
International - Business International -
Centennial College
Graduate in Marketing Management -
Colegio de San Juan de Letran
Skills
- Good communication skills in managing people and resources
- Knowledgeable in using Microsoft Word, MS Excel and MS PowerPoint
- Product and service solutions
- Customer Relations
- Understanding Customer Needs
- Customer satisfaction measurement
- Critical Thinking
- Administrative and Office Support
Languages
English
Full Professional
Certification
- Food Handler Certification - February 2, 2024- February 2, 2029
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Kitchen Supervisor
Bao Mama
09.2022 - Current
Customer Service Representative
Metropolitan Bank Trust and Company
06.2019 - 06.2022
Customer Assistant (Contractual)
Land Bank of the Philippines
07.2017 - 03.2019
International - Business International -
Centennial College
Graduate in Marketing Management -
Colegio de San Juan de Letran
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