Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Alyssa Chandra Abacan

Alyssa Chandra Abacan

Scarborough,Canada

Summary

Possesses over 7 years work experiences in Electronics Engineering, Maintenance, Troubleshooting, Deploying, and Programming Electronic Equipment. Team leader that allocates and guides my subordinate on the standard steps on maintenance and trouble shooting, control necessary spare parts and come up with a logical budget simulation. A team player that provides improvement activities and prepares report needed by the superior to strengthen maintenance activities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Operations Center (NOC) Engineer Telecommunication

EDOTCO TOWERS INC.
06.2022 - 12.2023
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Exceeded SLA standards for response times and problem resolution.
  • Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed and monitored installed systems for highest level of availability.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Minimized service disruptions by performing scheduled maintenance during off-peak hours.
  • Delivered tier-3 support for co-location, customer backup networks, and ISP services.
  • Ensured smooth data migrations by coordinating with relevant stakeholders and developing comprehensive project plans.
  • Contributed to the continuous improvement of team processes, identifying areas for optimization and recommending innovative solutions.
  • Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
  • Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
  • Created graphical reports to visualize network performance and uptime to management members.
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls.
  • Enhanced system reliability by designing and implementing network configurations and upgrades.
  • Managed MS Server and Workstation operating systems.
  • Installed fiber, ethernet, and console cabling in climate-controlled NOC.
  • Played an integral role in disaster recovery initiatives, developing effective strategies for rapid response times under adverse conditions.
  • Designed, tested and implemented network servers, infrastructure and software.
  • Leveraged monitoring tools such as SolarWinds or Nagios to maintain real-time network visibility, enabling swift response times to potential issues.
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
  • Managed vendor relationships, negotiating contracts to secure cost-effective services while maintaining high-quality standards in equipment procurement.
  • Developed a thorough understanding of industry trends and advancements in order to provide informed recommendations on technology investments.
  • Supported the implementation of new technologies, assessing compatibility within existing infrastructure for seamless integration.
  • Streamlined workflow by automating routine tasks using scripting languages such as Python or Perl.
  • Elevated security measures by conducting vulnerability assessments and implementing necessary countermeasures to protect sensitive data against potential threats.
  • Built servers, upgraded applications, and conducted hardware audits.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Configured IP assignment, core network configuration, and DNS setup for new users.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Supported global network users with connectivity, VPN, and access issues.
  • Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
  • Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.

Project Coordinator /Surveillance Support Engineer

M.D. TAMBUNGUI SPECIALIST (MDTS) INC.
09.2019 - 06.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.

INTERN (In-field trouble relating fiber problems staff)

PHILIPPINE LONG DISTANCE TELECOMMUNICATIONS COMPANY (PLDT)
04.2015 - 05.2015

Machine Maintenance Engineer

EPSON PRECISION PHILIPPINES INC. (EPPI)
11.2016 - 07.2019
  • Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed troubleshooting and repair for complex electrical equipment.
  • Organized and directed maintenance shutdowns and startups.
  • Dismantled defective machines and equipment and installed new or repaired parts.
  • Developed preventive maintenance schedules to minimize downtime and optimize performance.
  • Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Evaluated new technologies or methodologies related to Maintenance Engineering which helped keep the company up-to-date with industry trends.
  • Conducted thorough risk assessments before undertaking any maintenance activities to mitigate potential hazards effectively.
  • Coordinated with external vendors for timely completion of critical repairs and upgrades.

Education

Electronics Engineering Technology -

Centennial College
Toronto
06.2025

Bachelor Of Science In Electronics Engineering -

De La Salle Lipa
01.2016

Registered Electronics Technician -

Professional Regulation Commission
01.2016

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Machine Maintenance
  • Machine/Equipment Trouble shooting
  • Robot Programming
  • Matrix Laboratory
  • NI Multisim
  • PCB Wizard
  • Ability to work independently or as part of a team
  • Ability to improvise when the situation calls
  • Analyze and troubleshoot within the standard steps
  • Leadership skills and ability to motivate as a team

Languages

English
Professional Working

Certification

  • 16-Hour 2-Day Python Hands-On Training, TOP Review Center, Philippines - April 2019
  • Basic Occupational Safety and Health, Red Cross Batangas, Philippines - April 2018

Timeline

Network Operations Center (NOC) Engineer Telecommunication

EDOTCO TOWERS INC.
06.2022 - 12.2023

Project Coordinator /Surveillance Support Engineer

M.D. TAMBUNGUI SPECIALIST (MDTS) INC.
09.2019 - 06.2022

Machine Maintenance Engineer

EPSON PRECISION PHILIPPINES INC. (EPPI)
11.2016 - 07.2019

INTERN (In-field trouble relating fiber problems staff)

PHILIPPINE LONG DISTANCE TELECOMMUNICATIONS COMPANY (PLDT)
04.2015 - 05.2015

Electronics Engineering Technology -

Centennial College

Bachelor Of Science In Electronics Engineering -

De La Salle Lipa

Registered Electronics Technician -

Professional Regulation Commission

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Alyssa Chandra Abacan