Alyssa Zwierink
Edmonton
Summary
Well-qualified lending administrative specialist bringing demonstrated knowledge, problem solving skill, and abilities in lending. A positive teammate and lifelong learner who is always willing to help and be challenged.
Overview
14
14
years of professional experience
Work History
Lending Administration Specialist
Canadian Western Bank
Edmonton, AB
11.2021 - Current
- Complete various loan administrative tasks including searches, renewals, loan funding, loan modifications, drafts, and payments with in service level agreements.
- Organize and prioritize tasks on daily basis.
- Proficient signer on passport for cheque scanning.
- Help and support teammates with questions, problem solving and training while remaining positive and calm.
- Understands policies, procedures and legalities of loan requests.
- Committed to learning, growing, and becoming more efficient and proficient.
- Uses investigative skills along with resources to problem solve and complete complex tasks.
Administrative Assistant
Canadian Western Bank
Edmonton, AB
03.2020 - Current
- Evaluate, communicate, record and distribute all incoming and outgoing correspondence.
- Responsible for the accurate completion and timely submission of requests.
- Other administrative duties, as assigned inclusive of: filing, ordering office and kitchen supplies, mail runs and distribution of the daily mail.
- Receive incoming invoices, validate to budget detail and prepare payment coding instruction details for Accounts Payable, ensuring the proper signatory authorizations are obtained.
- Maintain strict confidentiality of employee information.
Administrative Assistant - Repossession
Yes Plan Auto Finance Inc.
Edmonton, AB
09.2018 - 01.2020
- Prepared documents to send to bailiffs, customers and as well as documents requested by internal staff.
- Communicated with bailiffs through phone, email, and online services. Including making critical decisions and recommendations to bailiffs.
- Organized both internal auctions and coordinated external auctions for repossessed vehicles. Including setting reserve prices, preparing bill of sales and lien release letters.
- Completed payouts, loan deferrals, due date changes and loan rewrites in a timely matter.
- Supported the team by pulling credit bureaus, carfaxes, lien searches, and black book searches.
- Assisted the customer service team and other administrators with customer service requests, filling, training new employees, taking customer payments and booking meetings.
Dispatcher
Gateway Mechanical
Edmonton, AB
08.2016 - 02.2018
- Responsible for dispatching 25 hvac and refrigeration service technicians
- Responded to over 50 daily caller requests with information about assistance and time frames.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Ordered parts as needed
- Requested permits and inspections as required.
- Arranged hotel and travel for out of town technicians.
- Used GPS and dispatching app to dispatch calls.
Project Coordinator, New Home Construction
Trail Appliances
Edmonton, AB
09.2010 - 05.2016
- Acted as a liaison for new home builders, customers and sales personal
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from delivery and installation of appliances; protecting company reputation and loyal client base.
- Scheduled deliveries and installations for builders and clients.
- Created and edited invoices and presentation material for sales personnel.
- Prepared purchase orders for contractors
- Organized paperwork, inventory and schedules for projects such as condos and high rise apartments.
- Assisted reception and customer service
Education
Bachelor of Arts - Psychology
Macewan University
Edmonton06.2010
Skills
- Critical Thinking
- Effective Communication
- Organization and prioritizing tasks
- Correspondence handling
- Filing and data archiving
- MS Office proficiency
- Administrative tasks
- Attention to detail
- Documentation Review
- Teamwork and Collaboration
- Problem-Solving
- Loan Processing
Timeline
Lending Administration Specialist
Canadian Western Bank
11.2021 - Current
Administrative Assistant
Canadian Western Bank
03.2020 - Current
Administrative Assistant - Repossession
Yes Plan Auto Finance Inc.
09.2018 - 01.2020
Dispatcher
Gateway Mechanical
08.2016 - 02.2018
Project Coordinator, New Home Construction
Trail Appliances
09.2010 - 05.2016
Bachelor of Arts - Psychology
Macewan University