Alyssa Zwierink
Edmonton
Summary
Well-qualified lending administrative specialist bringing demonstrated knowledge, problem solving skill, and abilities in lending. A positive teammate and lifelong learner who is always willing to help and be challenged.
Overview
14
14
years of professional experience
Work History
Lending Administration Specialist
Canadian Western Bank
11.2021 - Current
- Complete various loan administrative tasks including searches, renewals, loan funding, loan modifications, drafts, and payments with in service level agreements.
- Organize and prioritize tasks on daily basis.
- Proficient signer on passport for cheque scanning.
- Help and support teammates with questions, problem solving and training while remaining positive and calm.
- Understands policies, procedures and legalities of loan requests.
- Committed to learning, growing, and becoming more efficient and proficient.
- Uses investigative skills along with resources to problem solve and complete complex tasks.
Administrative Assistant
Canadian Western Bank
03.2020 - Current
- Evaluate, communicate, record and distribute all incoming and outgoing correspondence.
- Responsible for the accurate completion and timely submission of requests.
- Other administrative duties, as assigned inclusive of: filing, ordering office and kitchen supplies, mail runs and distribution of the daily mail.
- Receive incoming invoices, validate to budget detail and prepare payment coding instruction details for Accounts Payable, ensuring the proper signatory authorizations are obtained.
- Maintain strict confidentiality of employee information.
Administrative Assistant - Repossession
Yes Plan Auto Finance Inc.
09.2018 - 01.2020
- Prepared documents to send to bailiffs, customers and as well as documents requested by internal staff.
- Communicated with bailiffs through phone, email, and online services. Including making critical decisions and recommendations to bailiffs.
- Organized both internal auctions and coordinated external auctions for repossessed vehicles. Including setting reserve prices, preparing bill of sales and lien release letters.
- Completed payouts, loan deferrals, due date changes and loan rewrites in a timely matter.
- Supported the team by pulling credit bureaus, carfaxes, lien searches, and black book searches.
- Assisted the customer service team and other administrators with customer service requests, filling, training new employees, taking customer payments and booking meetings.
Dispatcher
Gateway Mechanical
08.2016 - 02.2018
- Responsible for dispatching 25 hvac and refrigeration service technicians
- Responded to over 50 daily caller requests with information about assistance and time frames.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Ordered parts as needed
- Requested permits and inspections as required.
- Arranged hotel and travel for out of town technicians.
- Used GPS and dispatching app to dispatch calls.
Project Coordinator, New Home Construction
Trail Appliances
09.2010 - 05.2016
- Acted as a liaison for new home builders, customers and sales personal
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from delivery and installation of appliances; protecting company reputation and loyal client base.
- Scheduled deliveries and installations for builders and clients.
- Created and edited invoices and presentation material for sales personnel.
- Prepared purchase orders for contractors
- Organized paperwork, inventory and schedules for projects such as condos and high rise apartments.
- Assisted reception and customer service
Education
Bachelor of Arts - Psychology
Macewan University
Edmonton06.2010
Skills
- Critical Thinking
- Effective Communication
- Organization and prioritizing tasks
- Correspondence handling
- Filing and data archiving
- MS Office proficiency
- Administrative tasks
- Attention to detail
- Documentation Review
- Teamwork and Collaboration
- Problem-Solving
- Loan Processing
Timeline
Lending Administration Specialist
Canadian Western Bank
11.2021 - Current
Administrative Assistant
Canadian Western Bank
03.2020 - Current
Administrative Assistant - Repossession
Yes Plan Auto Finance Inc.
09.2018 - 01.2020
Dispatcher
Gateway Mechanical
08.2016 - 02.2018
Project Coordinator, New Home Construction
Trail Appliances
09.2010 - 05.2016
Bachelor of Arts - Psychology
Macewan University
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