Alyssa Ybarra
IT Specialist
San Ramon,CA
Summary
Dedicated IT professional recovering from a car accident, now committed to getting back on track. Customers and clients always come first, ensuring their satisfaction and building strong relationships. Constantly seeking growth and learning opportunities to stay ahead in the ever-evolving Tech industry. Certifications includes, Google IT Support, Microsoft SC-900, IBM SkillsBuild Cybersecurity, and Associates in Information and Communication Technology on the way. Over 4+ years in IT support/engineering experience and looking for a company to jump start my career again.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
TSS Engineer
Fit Technologies
San Francisco, California
12.2022 - 12.2024
- Spearheaded cross-functional team collaborations to ensure seamless system maintenance and updates, driving efficiency and productivity
- Delivered expert technical training and onboarding/offboarding services, ensuring all equipment, software, and production needs were met with precision
- Managed Microsoft Admin responsibilities for Teams, Exchange online, Sharepoint, OneNote, Azure AD, Intune, Active Users, Security and Compliance, providing top-tier support to users and trust with infrastructure
- Successfully executed large-scale migrations of 1000+ users from G-suite to Microsoft O365 and upgraded 12 sites in the SF Bay Area from Legacy Mac equipment to standard Windows equipment, ensuring minimal downtime and optimal performance
- Administered and monitored network equipment across 12 sites in the SF Bay area and various West Coast locations, including, Cisco Meraki Gear, to ensure network reliability and security
- Wrote, reviewed and edited technical document in accordance with template requirements.
Help@Tech
Meta
Fremont, California
07.2022 - 12.2022
- Delivered exceptional white-glove service in a top enterprise environment, achieving highest success rate in solving cases compared to peers
- Utilized expertise in multiple Citrix Workframes and lash testing computer devices to drive technical support excellence
- Identified and escalated multiple security rise issues to IAM and IRS teams, collaborating to ensure company and user safety
- Demonstrated proficiency in managing multiple cases simultaneously in an Omni-channels, resolving over a 1000 cases in a short amount of time
Education
Associate of Science - Information And Communication Technology
Diablo Valley College
Pleasant Hill, CA 05.2001 -
Certificate of Technical Studies - Information technology
Mento Park Year Up Campus
Menlo Park CA 05.2001 -
Skills
Certification
Google IT Support Professional Certificate
Timeline
TSS Engineer
Fit Technologies
12.2022 - 12.2024
Help@Tech
Meta
07.2022 - 12.2022
Associate of Science - Information And Communication Technology
Diablo Valley College
05.2001 -
Certificate of Technical Studies - Information technology
Mento Park Year Up Campus
05.2001 -