Alyssa Whitehead
North Bay,ON
Summary
Dedicated and skilled Practical Nursing graduate from Canadore College seeking a position in a clinic setting. I bring a strong foundation in patient care and customer service from previous experience as a Canadore College Practical Nursing student. In addition, as past work experience I was a Key Holder at Dairy Queen, Marina Attendant, and current Bartender. As a Practical Nursing graduate I completed my preceptorship in community nursing at Care Partners, I am able to demonstrate hands-on skills and knowledge in a healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Casey's Grill Bar
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Marina Attendant
City Of North Bay
05.2021 - 10.2021
- Opened and closed marina, counting cash and balancing money, debit/credit transactions.
- Contributed to marina safety by conducting regular inspections of docks, facilities, and equipment.
- Collaborated with team members to maintain a well-organized facility, ensuring operational efficiency at all times.
- Coordinated between billing department and customers to resolve problems.
Key Holder
Dairy Queen Store
11.2015 - 06.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Diploma - Practical Nursing
Canadore College of Applied Arts And Technology
North Bay, ON06-2023
Skills
- Strong multitasking
- Cash handling accuracy
- Customer service
- Highly reliable
- Heavy lifting
- Team player attitude
- Patience and tolerance
- Clear and effective communication
Languages
English
Native or Bilingual
Certification
- CPR certification
- First aid Certification
Timeline
Bartender
Casey's Grill Bar
04.2022 - Current
Marina Attendant
City Of North Bay
05.2021 - 10.2021
Key Holder
Dairy Queen Store
11.2015 - 06.2021
Diploma - Practical Nursing
Canadore College of Applied Arts And Technology
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