ALYSSA VALADEZ TOBIAS

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Balanced teller drawers and ATM cash.
• Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Enhanced bank profitability by effectively cross-selling various financial products and services.
• Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

• Prepared forms for countdown of coins and reconciled accountability in accordance with established policies and procedures.
• Supported overall financial stability of the casino by accurately preparing end-of-shift reports, balancing currency inventories, and submitting required documentation to accounting departments on time.
• Optimized staff productivity through effective communication, training, scheduling, and performance evaluation of subordinates within the banking department.

Handled casino chips and distributed winnings to customers.

• Ensured proper collection of all losing bets/wagers by the dealer.

• Maintained accountability of money banks and released to assigned

personnel.

• Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
• Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
• Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
• Nurtured existing client relationships through regular check-ins via phone or email correspondence.
• Contributed to dealership revenue by upselling additional products or services during the sales process.
• Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
• Identified and solved problems with minimal guidance to minimize disruptions to business.
• Boosted sales with proactive follow-up calls and consistent communication with potential clients.

• Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
• Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
• Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
• Nurtured existing client relationships through regular check-ins via phone or email correspondence.
• Contributed to dealership revenue by upselling additional products or services during the sales process.
• Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
• Identified and solved problems with minimal guidance to minimize disruptions to business.
• Boosted sales with proactive follow-up calls and consistent communication with potential clients.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Greeted customers and provided outstanding customer service.

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Maintained clean sales floor and straightened and faced merchandise.
• Greeted customers, helped locate merchandise.