Alyssa Tran
Vancouver,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced with managing diverse business operations and leading teams to enhance performance. Utilizes strategic planning and process optimization to drive improvement. Track record of effective project management and operational oversight.
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
19
19
years of professional experience
Work History
Manager - Business Operations
Adora Salon & Spa
01.2022 - Current
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
Acabella Boutique Inc.
01.2021 - 03.2024
- Accomplished multiple tasks within established timeframes
- On boarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Director of Sales and Marketing
Adora Beauty Supply Inc.
11.2016 - 11.2021
- Performed competitive analyses and adjusted sales and marketing strategies accordingly
- Analyzed sales and marketing data for improved strategies
- Organized events and product presentations related to national conferences and conventions
- Cultivated and maintained strategic alliances with key partners and vendors
- Managed sales promotions and marketing strategies on major social media sites
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
General Manager
Secret Nail & Beauty Supply
10.2012 - 12.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
Assistant Manager
Ma Nguyen Notary Public
12.2010 - 10.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by confidentiality protocols at all times.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Travel Agent Assistant
Four Season Travel
05.2006 - 12.2010
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Maintained accurate records of client transactions and correspondence within company database systems.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
- Contributed to increased sales by upselling additional travel services such as insurance, excursions, or upgraded accommodations where appropriate.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Followed up with customers to increase customer service with travel plans.
Education
High School Diploma -
Eton College
Vancouver, BC06.2006
Bachelor of Science - Tourism - Travel Studies
Hochiminh Open University
06.2000
Skills
- Administration and Reporting
- Managing Cash Register
- Customer service
- Problem-solving
- Attention to detail
- Business planning
- Client services
- Sales operations
- Relationship building and management
- Excellent oral and written communication
- Language: Vietnamese, English and Mandarin
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Full Professional
Japanese
Limited Working
Timeline
Manager - Business Operations
Adora Salon & Spa
01.2022 - Current
Manager
Acabella Boutique Inc.
01.2021 - 03.2024
Director of Sales and Marketing
Adora Beauty Supply Inc.
11.2016 - 11.2021
General Manager
Secret Nail & Beauty Supply
10.2012 - 12.2016
Assistant Manager
Ma Nguyen Notary Public
12.2010 - 10.2012
Travel Agent Assistant
Four Season Travel
05.2006 - 12.2010
Bachelor of Science - Tourism - Travel Studies
Hochiminh Open University
High School Diploma -
Eton College
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