Alyssa Thornton
St. Albert
Summary
Dynamic and dedicated hospitality professional with multiple years of restaurant experience, adept at providing service in high-pressure environments. Proficient in cash handling and POS systems, complemented by strong communication skills and a commitment to teamwork. Proven ability to problem-solve and multitask with a passion to deliver exceptional customer service, ensuring positive guest experiences.
Overview
4
4
years of professional experience
Work History
Server
Delux Burger Bar
10.2023 - 02.2025
- Demonstrated strong multitasking skills, especially on Oiler high-traffic game nights, by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs ensuring guest satisfaction and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer inquiries with professionalism as both restaurants closed their doors to the public.
Host/Expo/Restaurant Busser
Delux Burger Bar
04.2023 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions and managed waitlists.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Expedited food from kitchen to tables, ensuring accurate and timely service while cleaning and resetting tables to ensure timely turnover.
Cashier
Pearson's Independent Grocer
09.2022 - 04.2023
- Provided friendly and efficient checkout service, assisted customers with purchases and answered inquiries in a fast-paced grocery environment.
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized work area.
Volunteer Participant
Bellerose Bike-A-Thon (Cancer Society Fundraiser)
03.2021 - 03.2023
- Participated in fundraising efforts to support cancer research.
- Collaborated with teams to organize donation drives over multiple weeks.
- Attended planning meeting with the school in 2023 as our team lead.
Education
Bachelor of Arts - Arts
Macewan University
Edmonton, AB04-2028
High School Diploma -
Bellerose Composite High School
St. Albert06-2023
Skills
- Strong ability to multitask in high-pressure environments
- Excellent communication and teamwork skills
- Customer service and conflict resolution expertise
- Fast learner with attention to detail
- Cash handling and POS system experience
Timeline
Server
Delux Burger Bar
10.2023 - 02.2025
Host/Expo/Restaurant Busser
Delux Burger Bar
04.2023 - 10.2023
Cashier
Pearson's Independent Grocer
09.2022 - 04.2023
Volunteer Participant
Bellerose Bike-A-Thon (Cancer Society Fundraiser)
03.2021 - 03.2023
Bachelor of Arts - Arts
Macewan University
High School Diploma -
Bellerose Composite High School
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