Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Thornton

St. Albert

Summary

Dynamic and dedicated hospitality professional with multiple years of restaurant experience, adept at providing service in high-pressure environments. Proficient in cash handling and POS systems, complemented by strong communication skills and a commitment to teamwork. Proven ability to problem-solve and multitask with a passion to deliver exceptional customer service, ensuring positive guest experiences.

Overview

4
4
years of professional experience

Work History

Server

Delux Burger Bar
10.2023 - 02.2025
  • Demonstrated strong multitasking skills, especially on Oiler high-traffic game nights, by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs ensuring guest satisfaction and repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer inquiries with professionalism as both restaurants closed their doors to the public.

Host/Expo/Restaurant Busser

Delux Burger Bar
04.2023 - 10.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions and managed waitlists.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Expedited food from kitchen to tables, ensuring accurate and timely service while cleaning and resetting tables to ensure timely turnover.

Cashier

Pearson's Independent Grocer
09.2022 - 04.2023
  • Provided friendly and efficient checkout service, assisted customers with purchases and answered inquiries in a fast-paced grocery environment.
  • Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
  • Maintained a clean and organized work area.

Volunteer Participant

Bellerose Bike-A-Thon (Cancer Society Fundraiser)
03.2021 - 03.2023
  • Participated in fundraising efforts to support cancer research.
  • Collaborated with teams to organize donation drives over multiple weeks.
  • Attended planning meeting with the school in 2023 as our team lead.

Education

Bachelor of Arts - Arts

Macewan University
Edmonton, AB
04-2028

High School Diploma -

Bellerose Composite High School
St. Albert
06-2023

Skills

  • Strong ability to multitask in high-pressure environments
  • Excellent communication and teamwork skills
  • Customer service and conflict resolution expertise
  • Fast learner with attention to detail
  • Cash handling and POS system experience

Timeline

Server

Delux Burger Bar
10.2023 - 02.2025

Host/Expo/Restaurant Busser

Delux Burger Bar
04.2023 - 10.2023

Cashier

Pearson's Independent Grocer
09.2022 - 04.2023

Volunteer Participant

Bellerose Bike-A-Thon (Cancer Society Fundraiser)
03.2021 - 03.2023

Bachelor of Arts - Arts

Macewan University

High School Diploma -

Bellerose Composite High School
Alyssa Thornton