Alyssa Tello
Winters,CA
Summary
Financial Advocacy Supervisor
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Authorization Coordinator III
Sutter Valley Medical Foundation
04.2019 - Current
- Obtain authorizations for pharmacy, office procedures, ambulatory surgery center, hospitals
- Process referrals and authorizations for HMO, PPO, Managed Medi-cal, Medicare/Medical, Workers Compensation insurances
- Proficiently complete primary care and specialty referrals in a fast-paced environment
- Effectively communicates with physician, team, and patient
- Maintained consistent follow-up on status of prior authorization requests.
- Demonstrated strong organizational and time management skills while managing multiple referrals.
- Consistently met team's productivity goal
Patient Service Representative
Sutter Medical Foundation
01.2016 - 01.2019
- Comply with SMF workflows, knowledge of specialty referrals, update patient insurance, effectively provide quality patient care
- Initiate triage for nurse, escalate patient care with pharmacy/clinical team member, utilize all resources and options to provide excellent healthcare services
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility, coverage for patients, and scheduled appointments
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Managed approximately 50 incoming calls per day
- Filed and maintained patient records in accordance with HIPAA regulations.
Certified Nurse Assistant
Visiting Angels
01.2012 - 2013
- Showed empathy, compassion, integrity
- Utilized therapeutic communication, active listening skills to encourage and develop positive relationships with patients.
- Assist with activities of daily living and report healthcare changes
- Provide support for palliative care and terminally ill patients
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Bachelors of Science - Women's Studies
California State University, Sacramento
Sacramento, CA05-2015
Skills
- Medical terminology proficiency
- Healthcare regulations
- Process improvement strategies
- Adaptability and flexibility
- Problem-solving
- Professionalism
- Accuracy and precision
- Document preparation
- Organizational skills
- Time management
- Managing deadlines
- Team collaboration
Timeline
Authorization Coordinator III
Sutter Valley Medical Foundation
04.2019 - Current
Patient Service Representative
Sutter Medical Foundation
01.2016 - 01.2019
Certified Nurse Assistant
Visiting Angels
01.2012 - 2013
Bachelors of Science - Women's Studies
California State University, Sacramento
Volunteering
The Father’s House, Vacaville, CA, 2023-2026
American Red Cross , Sacramento, CA , 2015