Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Talamante

El Monte

Summary

Dynamic Office Manager with a proven track record at MORR, INC., excelling in customer service and office administration. Expert in account reconciliation and team leadership, I fostered effective communication and enhanced operational efficiency, significantly improving client satisfaction. Committed to maintaining confidentiality and implementing policies that drive organizational success.

Qualified office associate with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Office Manager

MORR, INC.
03.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Store Manager

ACE Cash Express Inc.
10.2016 - 02.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Customer Service Representative

Excel Sign Advertising
06.2008 - 01.2016
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

Cabrillo High School
Long Beach

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Administrative support
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Employee training
  • Policy implementation
  • Team leadership

Timeline

Office Manager

MORR, INC.
03.2019 - Current

Store Manager

ACE Cash Express Inc.
10.2016 - 02.2019

Customer Service Representative

Excel Sign Advertising
06.2008 - 01.2016

Cabrillo High School

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Alyssa Talamante