Alyssa Steggall
Stittsville
Summary
Experienced candidate with over five years of experience in the customer service industry and two years in healthcare. Excellent reputation for resolving problems and passionate about helping individuals manage their mental health.
Overview
8
8
years of professional experience
Work History
Bilingual Navigator
Saint Elizabeth Health Care
10.2022 - Current
- Administer the smoking intake and MDS tobacco assessment which requires asking about mental health diagnosis, smoking goals and smoking habits to determine the best Nicotine Replacement Therapy for the patient.
- Register individuals for a smoking cessation program.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Prioritized non-urgent and urgent calls based on symptoms, urgency and age.
- Directing patients to Substance Use and Mental Health resources; Canadian Mental Health Association, Center for Addiction and Mental Health, Connex Ontario, 9-8-8, etc..
- Provide supportive and therapeutic listening to individuals who contact our hotlines during a crisis
- Coached patients through nicotine cravings, and panic attacks.
- Used Unattached Patient System under Ministry of health issued log-in to facilitate search for a family physician.
- Directed patients to cancer screening clinics, walk-in clinic and Papanicolaou test clinics.
- Fax Fecal Immunochemical test kit requisitions to LifeLabs.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Maintained up-to-date information in electronic medical records software.
- Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
- Directed calls from Toronto Paramedic Services appropriately.
- Complied with the following privacy acts: PHIPA 2004 and FIPPA 1990.
- Developed patient care plans and documented progress toward goals.
- Collaborated with multidisciplinary team members to ensure comprehensive care for clients.
- Handled sensitive situations with tact and discretion, maintaining confidentiality
- Managed high-stress situations effectively, prioritizing caller needs and maintaining composure under pressure.
- Educated clients about available resources, guiding them through the process of accessing support services in their community.
- Demonstrated cultural sensitivity and respect for diversity when working with clients from various backgrounds, promoting an inclusive and supportive environment.
Bilingual Interview Specialist
Minefield Recruitment
05.2022 - 10.2022
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Partnered with Canadian Tire Corporation to ascertain hiring needs and subsequently schedule candidate interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Communicated with hiring managers.
- Met weekly and monthly revenue and call volume goals.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Scheduled interviews with Candidates and provided mentorship and preparation for the interview.
- Used the following software: Salesforce Inc, Talemetry and ADP.
Cashier
Michael Kors
11.2020 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Upselling leather care products and other leather goods.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Monitoring daily sales progress and meeting daily targets.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Performed light housekeeping and cleaning by sweeping and mopping floors.
- Assisted in opening and closing store duties.
Receptionist & Automotive Appointment Coordinator
Capital Dodge Chrysler Jeep Ram Fiat
09.2019 - 07.2021
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Fielded customer complaints and notified managers.
- Directed traffic in an assertive manner, making sure every customer is looked after.
- Accepting customer inbound telephone calls and processing customer requests.
- Gather accurate customer information to create a database for continual follow-up and retention.
- Taking payments from customers issuing receipts and car keys along with other office duties.
- File and organize work orders.
- Answered and quickly redirected large volume of calls on central system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained new employees on administrative procedures, company policies and performance standards.
- Handled complaints and questions, and re-directed calls to other team members.
- Coordinating between the sales, parts and service department.
- Scheduling appointments in Dealermine and BDC.
Office Administrator/ Greeter
Myers Kanata Chevrolet Buick GMC Corvette
02.2019 - 08.2019
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Car service and maintenance tasks such as: stocking in vehicle information.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Filing and organizational skills.
- Using Reynolds automotive software.
Packer
Cassidy’s Transfer LTD
06.2016 - 07.2021
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Sales Associate
All That Glitters
02.2018 - 05.2019
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Assisting customers with finding prom dress sizes or the right style suited to their personality.
Cashier
Shoppers Drugmart
10.2018 - 04.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Carefully examined identification cards to sell products to patrons of legal age.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
B.A Honours - Psychology
Carleton University
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Secondary School Diploma; South Carleton
2019
Skills
- Applied Suicide Intervention Training Skills (ASIST)
- Certificate of completion for the Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics
- Multi-tasking, and utilizing the ability to make decisions with minimal supervision
- Fluent in French and English
- Customer service via phone and face to face communication
- Transfer Supplier Data from EXCEL WEBADI templates to revised updated EXCEL WEBADI templates, used for uploading Accounts Payable into the accounting software
- Computer Skills: Word, Outlook, Excel, Power Point
- Phone Interviewing
- Client Retention
- Eligibility Assessments
- Recruiting and Interviewing
- Confidential Data Protection
- Individual Trainings
Interests
- Currently working towards a B.A Honors in Psychology, followed by a Masters in Health Psychology, and Ph.D.
- Was a member of the Calabogie Alpine Ski Racing Team.
- G driver.
Timeline
Bilingual Navigator
Saint Elizabeth Health Care
10.2022 - Current
Bilingual Interview Specialist
Minefield Recruitment
05.2022 - 10.2022
Cashier
Michael Kors
11.2020 - 07.2022
Receptionist & Automotive Appointment Coordinator
Capital Dodge Chrysler Jeep Ram Fiat
09.2019 - 07.2021
Office Administrator/ Greeter
Myers Kanata Chevrolet Buick GMC Corvette
02.2019 - 08.2019
Cashier
Shoppers Drugmart
10.2018 - 04.2019
Sales Associate
All That Glitters
02.2018 - 05.2019
Packer
Cassidy’s Transfer LTD
06.2016 - 07.2021
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Secondary School Diploma; South Carleton
B.A Honours - Psychology
Carleton University
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