Alyssa Silva
Oxnard
Summary
Adept at debt negotiation and fostering team collaboration, I enhanced collections efficiency significantly at Ace Industrial Supply Inc. and American Recovery Services Inc. Leveraging great phone demeanor and mathematics skills, I not only met but exceeded payment arrangement goals, demonstrating a strong ability to resolve high-stress financial disputes while maintaining professionalism and boosting customer loyalty.
Overview
7
7
years of professional experience
Work History
Collections Representative
Ace Industrial Supply Inc.
10.2024 - 01.2025
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Negotiated to collect balance in full.
Customer Service Representative
American Recovery Service Incorporated
03.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Billing Specialist
Channel Islands Family Dental Office
07.2021 - 02.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Delivery Driver
Villagrana Logistics
10.2020 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Line Cook
Cinepolis Luxury Cinemas
10.2019 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Cashier
Arco Ampm
03.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Pacifica High School
600 E Gonzales Rd. Oxnard, CA 9303606-2014
Skills
- Team player
- Goal oriented
- Team collaboration
- Mathematics skills
- Data entry
- Debt negotiation
- Financial counseling
- Payment arrangements
- Great phone demeanor
- Automated dialer experience
- Call center experience
- Outbound calling
- Collections
Timeline
Collections Representative
Ace Industrial Supply Inc.
10.2024 - 01.2025
Customer Service Representative
American Recovery Service Incorporated
03.2022 - 08.2024
Billing Specialist
Channel Islands Family Dental Office
07.2021 - 02.2022
Delivery Driver
Villagrana Logistics
10.2020 - 06.2021
Line Cook
Cinepolis Luxury Cinemas
10.2019 - 03.2020
Cashier
Arco Ampm
03.2018 - 10.2019
High School Diploma -
Pacifica High School
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