Alyssa Silacci
Capitola
Summary
Accomplished professional skilled in elevating customer satisfaction and enhancing operational workflows. Proven track record in process optimization, inventory management, and staff training to uphold superior service quality in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Reality Labs Technician
EOSITS Logistics
Newark
03.2023 - Current
- Documented and analyzed users' issues, and helped resolve problems with devices and software.
- Managed inventory flow using warehouse management systems.
- Monitored inventory and conducted regular audits, ensuring accuracy and reliability of stock levels.
- Collaborated with team members to optimize warehouse layout, enhancing operational efficiency through 5S methodology training.
- Coordinated shipments and deliveries to ensure timely distribution.
Server(with entry-level training in management)
Bernardus Lodge & Spa
Carmel Valley
12.2019 - 06.2022
- Assisted in managing daily operations of restaurant, ensuring smooth staff scheduling and service.
- Trained new staff on service standards and restaurant procedures.
- Resolved customer complaints promptly, maintaining professionalism and enhancing customer satisfaction.
- Coordinated with front-of-house and back-of-house teams for smooth service flow.
- Ensured compliance with health and safety regulations during service.
- Utilized problem-solving skills to address and resolve system malfunctions, minimizing service disruptions.
Lead Night Auditor
Marriott
Salinas
06.2016 - 11.2019
- Prepared daily revenue reports for management review and decision-making.
- Supervised night audit processes to ensure accurate financial reporting.
- Managed cash handling procedures to maintain security and accuracy.
- Coordinated front desk operations during overnight shifts for guest satisfaction.
- Trained and mentored new staff on hotel policies and systems.
Education
Google IT Professional Certificate - IT Support
JobTrain/ Coursera
San Jose, CA08-2022
High School Diploma -
Rancho Cielo
Salinas, CASkills
- Operational efficiency
- Inventory management
- Process optimization
- Issue resolution
- Analytical problem-solving
- SOP adaptation
- Team collaboration
- Communication skills
Timeline
Reality Labs Technician
EOSITS Logistics
03.2023 - Current
Server(with entry-level training in management)
Bernardus Lodge & Spa
12.2019 - 06.2022
Lead Night Auditor
Marriott
06.2016 - 11.2019
Google IT Professional Certificate - IT Support
JobTrain/ Coursera
High School Diploma -
Rancho Cielo