Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alyssa Ross

Listowel,ON

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Budtender

The Cannabis Guys
08.2024 - 11.2024
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Learned then ensured all Opening Tasks were completed, such as lighting, debit machines on and ready, count tills and cash in. Used various computer software systems, made for store.
  • Other tasks such as POS, cleaning, stocking and inventory counts.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • REFERENCE: Rony Ahluwalia (Manager and Store Owner) Contact Info: 1 (289) 541-5440 or rony@thecannabisguys.ca Calls preferred for reaching.

Food and Customer Service

Taco Bell
04.2021 - 07.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned skills such as using POS system, taking cash, credit, debit and gift card payments.
  • Pre-closing tasks such as preparing next day foods, cleaning store i.e. sweep, mop, sanitize, dishes.
  • Prepared for rush hours, and audits.

REFERENCE: Shabadjot Singh (Supervisor/ Shift Lead) 226-998-5722 or shabadjot22@gmail.com.


Left due to moving cities.

Production Line Assembly Worker

Formet Industries
09.2019 - 02.2020
  • Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
  • Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
  • Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
  • Maintained a safe working environment by adhering to safety protocols and proactively addressing potential hazards.
  • Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
  • Worked in both Frames and Post Wax, Placing Spacers in T1XX Truck Frames, Checking for bad welding and removing slag. Operated Robot Machinery. Used Torque Guns, etc.
  • Left due to medical surgery and extended recovery time.

Janitorial Worker

Eurest
07.2018 - 10.2018
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Sanitized break area kitchen counters, tables and sinks.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Education

GED -

Arthur Voaden Secondary School
St. Thomas, ON
01-2018

Skills

  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • CannSell
  • Dependable and responsible
  • Flexible and adaptable
  • Excellent communication
  • Organizational skills
  • Computer skills

Languages

English
Elementary

Timeline

Budtender

The Cannabis Guys
08.2024 - 11.2024

Food and Customer Service

Taco Bell
04.2021 - 07.2024

Production Line Assembly Worker

Formet Industries
09.2019 - 02.2020

Janitorial Worker

Eurest
07.2018 - 10.2018

GED -

Arthur Voaden Secondary School
Alyssa Ross