Alyssa Richard
Pasadena,CA
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus and offering 10+ years of related experience.
Overview
19
19
years of professional experience
Work History
Training Coordinator
Giant Steps Training Programs
11.2023 - Current
- Trained and mentored 30+ new personnel hired to fulfill various roles.
- Used Relias to design training for Direct Support Professionals and Administrative employees and increase company retention and productivity rates
- Developed and implemented a successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person, and blended learning sessions.
- Created and oversaw training programs for operations.
- Passionate about learning and committed to continual improvement.
- Used Relias Software to design training for 100+ employees and increase company retention and productivity rates.
Director Of Operations
Belmont Ave L.L.C
01.2020 - 12.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Handled problematic customers and clients to maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Director, Community Integration Department
Giant Steps Training Programs
10.2017 - 05.2019
- Managed a team of 15+ staff members and overseeing the successful execution of the Community Integration Department
- Designing and implementing engaging activities and ensuring a safe, inclusive environment for adults with developmental disabilities
- Fostered a culture of collaboration and teamwork among staff, enabling successful program execution
- Oversaw the budget process for the department, ensuring proper financial stewardship
- Assisted in recruiting, hiring and training of team members.
- Implemented best practices for program evaluation and assessment, resulting in improved program outcomes
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with families, caregivers, and external agencies to enhance participants' quality of life, monitored program effectiveness, and adhered to regulatory requirements
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Participated in audits, ensuring compliance
- Produced and submitted reports such as Special Incident and Progress Reports to Regional Centers
Human Resource Manager
Giant Steps Training Programs
09.2012 - 10.2017
- Devised hiring and recruitment policies for a 100-employee company.
- Successfully managed onboarding and training processes for new employees
- Developed and implemented effective HR policies, procedures and programs
- Facilitated employee relations and conflict resolution processes
- Handled payroll, benefits and compensation administration
- Monitored employee performance and provided feedback and coaching
- Developed and implemented employee recognition programs
- Managed the recruitment and selection process, including sourcing and interviewing
- Implemented and maintained compliance with all relevant HR laws and regulations
- Administered employee surveys and conducted exit interviews
- Conducting market research to ensure competitive salary structures
- Developing and updating compensation policies and strategies to ensure alignment with organizational goals
- Analyzing data to make informed recommendations to the Chief Executive Officer
Direct Support Professional
Giant Steps Community Programs
12.2005 - 08.2012
- Maintained clean, safe, and well-organized participant environment.
- Assisted disabled adults to support independence and well-being.
- Monitored progress and documented participant health status changes to keep care team updated.
- Assisted participants with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each participant.
- Monitored participants to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported participants to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and participant-focused care to cultivate well-being.
Volunteer
Special Olympics
06.2006 - 06.2010
- Worked well in team setting, providing support and guidance.
- Coaching and mentoring adult athletes with developmental disabilities
- Conducted and developed training activities to prepare disabled athletes for games and tournaments
- Transporting athletes to and from games and tournaments
Education
Bachelor of Science - Psychology
Brandman University
Irvine, CA06-2026
Associates -
Pasadena City College
Pasadena, CA05.2014
Diploma - General Studies
John Muir High School
Pasadena, CA06.2003
Skills
- New program development
- Training best practices
- Employee coaching
- Needs assessment
- Program management
- Training facilitation
- Program implementation
- Finance
- Human resources
- Verbal and written communication
- Performance evaluation
- Business administration
Hobbies
- Gardening
- Candle Making
- DIY Projects
Timeline
Training Coordinator
Giant Steps Training Programs
11.2023 - Current
Director Of Operations
Belmont Ave L.L.C
01.2020 - 12.2023
Director, Community Integration Department
Giant Steps Training Programs
10.2017 - 05.2019
Human Resource Manager
Giant Steps Training Programs
09.2012 - 10.2017
Volunteer
Special Olympics
06.2006 - 06.2010
Direct Support Professional
Giant Steps Community Programs
12.2005 - 08.2012
Bachelor of Science - Psychology
Brandman University
Associates -
Pasadena City College
Diploma - General Studies
John Muir High School
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