Alyssa Ramirez
La Habra
Summary
Dynamic professional with extensive experience in sales and customer service. Proven ability in relationship building and sales analysis, complemented by strong interpersonal skills. Adept at conflict resolution, consistently enhancing customer satisfaction, and driving repeat business. As someone who is quick to learn, and an intrinsic motivation to succeed, I know I will be a valuable asset to your team.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Floor and Decor
Beaverton
05.2024 - 04.2025
- Effectively delegating tasks to ensure the best customer shopping experience.
- Maintained relationships with current and potential contractors.
- Trained and mentored new team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product displays and appeal.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
Auto Sales Advisor
Mini of Portland
Beaverton
03.2023 - 02.2024
- Product knowledge on MINI models, vehicle specifications, packages, future models, electric vehicles, key reads
- Handle high volume phone calls with professionalism and efficiency
- Developed relationships to foster trust and repeat business.
- Collaborated with finance team to facilitate customer transactions.
- Performed administrative tasks such as filing documents or updating records in the dealership's database system.
- Meet with clients, assess best options for them, and recommend accordingly
- Continued use of Elead CRM, V-Auto/Provision, knowledge with Stargard and Permaplate
- Demonstrate vehicle features as well as included and extended warranty benefits
- Cultivate sales by maintaining rapport and building trust with clients
Auto Sales Advisor and BDC
Swickard Honda/Swickard Auto Group
Gladstone
01.2019 - 02.2023
- Demonstrated advanced phone skills through effective inbound and outbound communication.
- Executed rigorous follow-up via text, email, and calls to enhance customer interactions.
- Cultivated approachability and helpfulness with customers and coworkers across dealership.
- Achieved high performance as a sales advisor, contributing to overall dealership success.
- Utilized multiple CRMs, including DealerSocket, Elead, X-time, Focus, and CDK.
- Maintained excellent Google reviews and consistently high Customer Satisfaction Index (CSI).
Operations and Client Advisor
Sephora
Clackamas
01.2018 - 01.2019
- Shipping/receiving (creating labels, packaging boxes, setting up store displays/refreshes)
- Cash handling, customer service, and tending to multiple clients at once.
- Cultivated strong relationships with clients through personalized service.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
Associate Manager
Regal Entertainment Group
Oregon City
01.2016 - 01.2018
- Customer satisfaction (greeting, refunds, quality control).
- Extensive cash handling, assisting GARDA with safe deposits and pickups.
- Manage employees and employee schedules.
Education
Associate Degree (AAOT) -
Clackamas Community College
Oregon City, OR03-2021
High School Diploma -
Sonora
Brea, CA07-2016
Skills
- Microsoft Office
- Interpersonal skills and customer relationship management
- Resourcefulness, adaptability, and flexibility
- Visual merchandising and product knowledge
- Conflict resolution and team building
- Cash and safe handling
- Effective communication with high volume of phone/text/email platforms
Languages
Spanish
Native/ Bilingual
Affiliations
- St Jude Volunteer - Worked in Post Operation and Front Desk Reception 2014-2016
- Top Sales 2021 - 2nd Place
Timeline
Assistant Manager
Floor and Decor
05.2024 - 04.2025
Auto Sales Advisor
Mini of Portland
03.2023 - 02.2024
Auto Sales Advisor and BDC
Swickard Honda/Swickard Auto Group
01.2019 - 02.2023
Operations and Client Advisor
Sephora
01.2018 - 01.2019
Associate Manager
Regal Entertainment Group
01.2016 - 01.2018
Associate Degree (AAOT) -
Clackamas Community College
High School Diploma -
Sonora
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