Alyssa Rainville
Edmonton,Alberta
Summary
Outgoing automotive sales professional dedicated to continuous improvement in face of evolving markets, vehicles and customer buying preferences. I am hard working and goal-oriented possessing excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
Work History
BDC Agent
Sherwood Ford
Sherwood Park, Alberta
01.2025 - Current
- Managed customer inquiries through phone and online communication channels.
- Assisted customers in scheduling service appointments with technical teams.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Utilized CRM software to track interactions and maintain customer records.
Personal Trainer
Self Employed
03.2020 - Current
- Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
- Communicated with clients to determine goals and performed client assessments.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
- Supplied clients with list of exercises and activities.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Created fitness routines to motivate clients to remain in wellness programs.
security
Union Hall
Edmonton, Alberta
09.2024 - 10.2025
- Monitored entrance for compliance with age restrictions and venue policies.
- Responded promptly to incidents, de-escalating conflicts among guests.
- Reported security issues to management for further action and review.
- Intervened immediately in any situation posing a threat to guest safety or security protocols.
server/beertub
Cook County Saloon
Edmonton, Alberta
11.2023 - 10.2024
- Managed food and drink orders efficiently for multiple tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.yt6
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
Product Specialist
Freedom Ford
Sherwood Park, AB
05.2024 - 09.2024
- Responded to inquiries from potential customers via email and telephone
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Developed relationships with potential buyers through phone calls and emails.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
Sales Associate
Straightline Chrysler
Fort Saskatchewan
01.2024 - 04.2024
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections and encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling while keeping up-to-date knowledge of sales and promotions.
- Answered product questions with up-to-date knowledge of sales and promotions.
Special Finance Manager
RightRide
Edmonton
10.2023 - 12.2023
- Greeted customers and identified their automotive needs.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Processed applications for new vehicle loans efficiently and accurately.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Provided guidance and advice on the best financing options available for customers.
- Reviewed contracts for accuracy prior to signing documents
- Advised customers on extended warranties, insurance policies, and other related services.
Special Finance Manager
Eastside Truck and Auto
Edmonton
08.2023 - 10.2023
- Greeted customers and identified their automotive needs.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Processed applications for new vehicle loans efficiently and accurately.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Provided guidance and advice on the best financing options available for customers.
- Reviewed contracts for accuracy prior to signing documents
- Advised customers on extended warranties, insurance policies, and other related services.
BDC Sales
Park Mazda
Sherwood Park
01.2023 - 08.2023
- Greeted customers and identified their automotive needs
- Responded to inquiries from potential customers via email and telephone.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Generated leads through cold calling prospective clients.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Provided product information, features, and benefits to customers.
Service Advisor
Park Mazda
Sherwood Park
01.2022 - 12.2022
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Upsold additional products or services when appropriate.
Skills
- Cash handling
- Customer satisfaction
- Customer service
- Fast-paced
- Leadership skills
- Problem solving
- Cold-calling
- Follow-up skills
- Building rapport
- Upselling strategies
- Friendly and Enthusiastic
- Delivering Vehicles
- Price Negotiation
Personal Information
Passionate about Customer Service
Alyssa Rainville
AR
Timeline
BDC Agent
Sherwood Ford
01.2025 - Current
security
Union Hall
09.2024 - 10.2025
Product Specialist
Freedom Ford
05.2024 - 09.2024
Sales Associate
Straightline Chrysler
01.2024 - 04.2024
server/beertub
Cook County Saloon
11.2023 - 10.2024
Special Finance Manager
RightRide
10.2023 - 12.2023
Special Finance Manager
Eastside Truck and Auto
08.2023 - 10.2023
BDC Sales
Park Mazda
01.2023 - 08.2023
Service Advisor
Park Mazda
01.2022 - 12.2022
Personal Trainer
Self Employed
03.2020 - Current