Summary
Overview
Work History
Skills
Personal Information
Timeline
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Alyssa Rainville

Edmonton,Alberta

Summary

Outgoing automotive sales professional dedicated to continuous improvement in face of evolving markets, vehicles and customer buying preferences. I am hard working and goal-oriented possessing excellent interpersonal and time management skills.

Overview

6
6
years of professional experience

Work History

BDC Agent

Sherwood Ford
Sherwood Park, Alberta
01.2025 - Current
  • Managed customer inquiries through phone and online communication channels.
  • Assisted customers in scheduling service appointments with technical teams.
  • Provided detailed product information to enhance customer understanding and satisfaction.
  • Utilized CRM software to track interactions and maintain customer records.

Personal Trainer

Self Employed
03.2020 - Current
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Communicated with clients to determine goals and performed client assessments.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Supplied clients with list of exercises and activities.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Created fitness routines to motivate clients to remain in wellness programs.

security

Union Hall
Edmonton, Alberta
09.2024 - 10.2025
  • Monitored entrance for compliance with age restrictions and venue policies.
  • Responded promptly to incidents, de-escalating conflicts among guests.
  • Reported security issues to management for further action and review.
  • Intervened immediately in any situation posing a threat to guest safety or security protocols.

server/beertub

Cook County Saloon
Edmonton, Alberta
11.2023 - 10.2024
  • Managed food and drink orders efficiently for multiple tables.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.yt6
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Provided drink suggestions to customers based on their preferences.
  • Effectively multitasked within fast-paced environment.

Product Specialist

Freedom Ford
Sherwood Park, AB
05.2024 - 09.2024
  • Responded to inquiries from potential customers via email and telephone
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Developed relationships with potential buyers through phone calls and emails.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Conducted test drives for prospective buyers.
  • Provided follow-up customer service after a car sale was completed.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.

Sales Associate

Straightline Chrysler
Fort Saskatchewan
01.2024 - 04.2024
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections and encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted customers with product selection, sizing and styling while keeping up-to-date knowledge of sales and promotions.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Special Finance Manager

RightRide
Edmonton
10.2023 - 12.2023
  • Greeted customers and identified their automotive needs.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Processed applications for new vehicle loans efficiently and accurately.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Provided guidance and advice on the best financing options available for customers.
  • Reviewed contracts for accuracy prior to signing documents
  • Advised customers on extended warranties, insurance policies, and other related services.

Special Finance Manager

Eastside Truck and Auto
Edmonton
08.2023 - 10.2023
  • Greeted customers and identified their automotive needs.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Maintained up-to-date knowledge of new products and services offered by the dealership.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Processed applications for new vehicle loans efficiently and accurately.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Provided guidance and advice on the best financing options available for customers.
  • Reviewed contracts for accuracy prior to signing documents
  • Advised customers on extended warranties, insurance policies, and other related services.

BDC Sales

Park Mazda
Sherwood Park
01.2023 - 08.2023
  • Greeted customers and identified their automotive needs
  • Responded to inquiries from potential customers via email and telephone.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Generated leads through cold calling prospective clients.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Provided product information, features, and benefits to customers.

Service Advisor

Park Mazda
Sherwood Park
01.2022 - 12.2022
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Upsold additional products or services when appropriate.

Skills

  • Cash handling
  • Customer satisfaction
  • Customer service
  • Fast-paced
  • Leadership skills
  • Problem solving
  • Cold-calling
  • Follow-up skills
  • Building rapport
  • Upselling strategies
  • Friendly and Enthusiastic
  • Delivering Vehicles
  • Price Negotiation

Personal Information

Passionate about Customer Service Alyssa Rainville AR

Timeline

BDC Agent

Sherwood Ford
01.2025 - Current

security

Union Hall
09.2024 - 10.2025

Product Specialist

Freedom Ford
05.2024 - 09.2024

Sales Associate

Straightline Chrysler
01.2024 - 04.2024

server/beertub

Cook County Saloon
11.2023 - 10.2024

Special Finance Manager

RightRide
10.2023 - 12.2023

Special Finance Manager

Eastside Truck and Auto
08.2023 - 10.2023

BDC Sales

Park Mazda
01.2023 - 08.2023

Service Advisor

Park Mazda
01.2022 - 12.2022

Personal Trainer

Self Employed
03.2020 - Current
Alyssa Rainville