Alyssa Place
Goulais River
Summary
Dynamic and motivated professional seeking a full-time position that offers professional challenges while leveraging strong interpersonal, time management, and problem-solving skills. Proficient in data entry with a solid foundation in analytical thinking, complemented by a commitment to delivering exceptional customer service. Recognized as a personable team player who thrives in collaborative environments and adapts quickly to new concepts and technologies. Dedicated to continuous self-directed learning, ensuring ongoing personal and professional growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dental Solutions
08.2024 - Current
- Streamlined office operations by implementing efficient scheduling systems and protocols.
- Enhancing patient experience and improving service delivery.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Managed inventory control processes, optimizing supply utilization and reducing waste.
- Established effective communication channels between dental team members to enhance collaboration.
- Coordinated patient billing and insurance claims, ensuring accuracy and timely processing.
Data Entry Clerk/ Shift Clerk/ 911- Dispatcher
Sault Ste. Marie Police Service
07.2019 - 08.2024
- Ability to work various positions within the service, maintain complete confidentiality of police material.
- Demonstrate excellent multi-tasking, exceptional stress management skills.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reviewed and verified incoming documentation for completeness and compliance with established protocols.
Educational Assistant (casual)
Algoma District School Board
01.2018 - 02.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support teacher.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
Management
Carters and Oshkosh
02.2015 - 04.2019
- Began as a Sales Associate, later promoted to Manager in Training after 6 months promoted to Assistant Manager; independently opening/ closing store daily.
- Identified past financial trends, performed risk management and predicted future outcomes and needs.
- Tracked funds, prepared deposits and reconciled accounts.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Park Facility Operator (summer)
Sandstorm North Contracting (BC Parks)
04.2016 - 09.2017
- Responsible for maintenance and protection of campground; enforcing park policies, and completing nightly security rounds
- Provided helpful information/ navigation to travelers.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Issued tickets to customers and collected payment and fees for desired services.
Education
Natural Resource Environmental Law Inspection & Enforcement - Law Enforcement
Sault College
04.2017
Child and Youth Worker Diploma -
Sault College
04.2015
Grade 12 Diploma -
White Pines Collegiate And Vocational School
06.2012
Skills
- Respond to in-person and telephone inquiries
- Ability to type over 40 wpm
- Excellent comprehension of policies and procedures
- Insurance billing
- Experience entering and removing confidential client data into police associated platforms, such as: CAD, CPIC, NICHE, etc
- Patient relations
Administrative
- Experience with office equipment such as: fax machine and photo-copier
- Greet customers in an open, welcoming, respectful manner
- Demonstrated judgement and assessment skills
- Proven ability to respond effectively and professionally in stressful situations
- Maintain up to date knowledge in order to confidently work with the public and provide helpful information
- Retail management experience demonstrating leadership skills used to manage a strong team, practice conflict resolution, provide professional discipline
Customer Service
Certification
- Use of Force Training/Arrest Powers, Sault College
- Suicide Prevention Certified
Timeline
Dental Office Manager
Dental Solutions
08.2024 - Current
Data Entry Clerk/ Shift Clerk/ 911- Dispatcher
Sault Ste. Marie Police Service
07.2019 - 08.2024
Educational Assistant (casual)
Algoma District School Board
01.2018 - 02.2021
Park Facility Operator (summer)
Sandstorm North Contracting (BC Parks)
04.2016 - 09.2017
Management
Carters and Oshkosh
02.2015 - 04.2019
Child and Youth Worker Diploma -
Sault College
Grade 12 Diploma -
White Pines Collegiate And Vocational School
Natural Resource Environmental Law Inspection & Enforcement - Law Enforcement
Sault College