Alyssa Pizano
Long Beach
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
2
2
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
09.2024 - Current
- Coached team members to increase productivity, improve skills, and reduce workplace accidents, fostering a safer, more efficient work environment.
- Strategically positioned skilled staff in key areas throughout each shift to optimize department productivity and minimize downtime.
- Consistently implemented company policies and procedures across all shifts, ensuring adherence to operational standards and enhancing overall team performance.
- Utilized POS systems efficiently for order processing, inventory management, and tracking sales, ensuring accuracy and timely completion of transactions.
- Maintained cleanliness and organization of work areas, meeting company standards for safety, hygiene, and operational efficiency.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive and welcoming experience for all customers.
- Managed cash handling procedures with high attention to detail, including accurate cash drawer reconciliation, processing payments, and handling customer transactions in a secure and efficient manner.
- Balanced register drawers at the beginning and end of shifts, ensuring accuracy in cash flow and adhering to financial protocols.
Associate
In N Out
06.2023 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Academy Of Medical Arts
Carson, CA06-2023
Skills
- Customer service focus
- Employee training
- Team motivation
- Workplace safety
- Team leadership
- Bilingual proficiency (spanish)
Accomplishments
- Dean's List
- Academic Excellence Award
- Subject-Specific Award
- Perfect Attendance Award
Timeline
Shift Lead
Jersey Mike's Subs
09.2024 - Current
Associate
In N Out
06.2023 - 08.2024
High School Diploma -
Academy Of Medical Arts
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