Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alyssa Martins

Toronto

Summary

Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Dog DayCare Attendant

Pack Of Paws
09.2021 - Current
  • Responsible for the supervision, control and management of the daycare dogs
  • Ensuring all dogs remain safe
  • Maintaining the cleanliness of the daycare
  • Practicing exceptional customer service skills as we communicate with clients about their pets throughout the day
  • Answering phone calls with any questions/concerns existing clients or future clients may have
  • Using a software to check in each dog, charge each client for the day and send a daily report on their pets daycare experience
  • Running the social media accounts

Team Leader

McDonalds
01.2016 - 09.2021
  • I was given a Team Leader position, which included me making sure my co-workers were doing their duties and keeping them on track as well as handling the cash drawers
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits
  • Served fresh, hot food with a smile in a timely manner
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Resolved gust complaints promptly and professionally
  • Quickly and efficiently processed payments and made accurate change
  • Took initiative to find extra tasks when scheduled duties were completed

Overnight Stock Merchandiser

06.2020 - 03.2021
  • Managing layout plans of store and maintain inventory products
  • Creating and organizing promotions and advertising campaigns
  • Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases

Seasonal

The Children's Place
10.2014 - 01.2015
  • Stocked, replenished, and organized inventory with accuracy and efficiency
  • Assisted in removing sensors and bagging
  • Assisted an average of 40 customers per day in finding or selecting items, and provided recommendations
  • Assisted team members when necessary in handling cash registers, labeling products, unloading merchandises, and cleaning up

Education

Secondary School -

Bishop Marrocco/Thomas Merton
Toronto, ON
01.2016

Skills

  • Customer Service
  • Time Management
  • Verbal and Written Communication
  • Visitor Check-In
  • Data Inputting
  • Organization Skills
  • Google Sheets
  • Confirming Payment Transactions
  • Answering Telephone Calls
  • Prioritization
  • Housekeeping Duties
  • Animal Behavior Education
  • Pet First Aid
  • Problem Solving and Decision Making
  • Attention to Detail
  • Positive Attitude
  • Reliable and Punctual
  • Multitasking
  • Scheduling Appointments
  • Cash Handling
  • Social Media Marketing

Languages

English
Native or Bilingual
Portuguese
Professional Working

References

Mikey Perry

416 816 9544

Timeline

Dog DayCare Attendant

Pack Of Paws
09.2021 - Current

Overnight Stock Merchandiser

06.2020 - 03.2021

Team Leader

McDonalds
01.2016 - 09.2021

Seasonal

The Children's Place
10.2014 - 01.2015

Secondary School -

Bishop Marrocco/Thomas Merton

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Alyssa Martins