ALYSSA PATTERSON
Carstairs,AB
Summary
Professional worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Along
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
THE CANADIAN BREWHOUSE
Cochrane/Red Deer, Alberta
02.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Continually check in with tables/customers to make sure all needs and wants are met at all times.
- Worked with POS system to place orders and manage bills.
- Applied comprehensive knowledge of wine, spirits and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers.
- Was promoted to a Corporate Trainer (CT) where I was able to train new employees, have a promo tab and the ability to discount and transfer bills.
Marketing Assistant
COWBOYS MUSIC FESTIVAL
Calgary, Alberta
07.2024 - 08.2024
- Ticketing & Fulfillment: Managed guest lists and oversaw ticket sales for the 11-day festival, ensuring smooth access for over hundreds of thousands of guests over the course of the festival.
- Cashless Transactions: Sold gift cards in exchange for cash, facilitating seamless cashless transactions for patrons.
- Client & Artist Liaison: Coordinated communications between festival organizers, artists' teams, and corporate sponsors, ensuring alignment on event logistics and expectations.
- Event Coordination: Assisted in the organization and setup of multiple events, including VIP experiences and luxury suite arrangements, enhancing guest satisfaction.
- Customer Support: Addressed and resolved ticket access issues and inquiries via email, providing timely solutions to enhance attendee experience.
- Real-Time Problem Solving: Managed on-site challenges related to group packages and luxury suites, ensuring immediate resolution to maintain event flow.
- Team Collaboration: Worked closely with cross-functional teams to ensure the successful execution of daily events and activities.
Web Designer/Social Media Manager
MAXACTIVE LLC
06.2021 - 08.2021
- Developed site navigation by categorizing content and funnelling traffic through content.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Enhanced functionality and appearance of the website and repaired functionality issues.
- Chose domain names, completed registrations and maintained website and web hosting account.
- Created an online shop for the company while keeping track of products being bought as well as specific analytics.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Assisting with customer inquiries, feedback, and support to enhance customer relations and gather insights for marketing strategies.
Education
Bachelor of Education -
RED DEER POLYTECHNIC
12-2026
High School Diploma -
COCHRANE HIGH SCHOOL
06-2021
Skills
- Team Player
- Time Management and Prioritization
- Eager to Learn
- Strong Work Ethic
- Energetic and Positive
- Exceptional customer service
Accomplishments
- Deans List 2023-2024
- Presidents List 2024-2025
- Alexander Rutherford Scholarship
- Jason Lang Scholarship
Certification
- CPR/First-Aid
- AGLC ProServe
- WHMIS
- Workplace Safety
Timeline
Marketing Assistant
COWBOYS MUSIC FESTIVAL
07.2024 - 08.2024
Web Designer/Social Media Manager
MAXACTIVE LLC
06.2021 - 08.2021
Server/Bartender
THE CANADIAN BREWHOUSE
02.2021 - Current
Bachelor of Education -
RED DEER POLYTECHNIC
High School Diploma -
COCHRANE HIGH SCHOOL