Alyssa Oeur
Brampton,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Administrative assistant
Ultimate Drivers
Brampton
10.2023 - Current
- Provide information about the classes and programs we offer
- Confirm dates and times of sessions for documentation
- Processed certificate to be verified with MTO
- Prepare financial statements and billing
- Order supplies and maintain inventory
- Work independently (Only person in office)
- IT support to troubleshoot issues with online school
- Take payment over the phone and in office.
Administrative assistant/receptionist
Urban woodcraft
Vaughan
08.2022 - 08.2023
- Direct assistant to customer service, inventory and shipping manager
- Sales/showroom representative
- First line customer service representative
- Provided any information necessary to customers regarding inquiries and orders
- Advanced product knowledge
- Worked closely with multiple customers for extended periods of time
- Manages and performed all virtual appointments
- Drafted and sent out 10+ emails a day to customers and third party sellers and or shippers
- Communicated closely with colleagues to assist them as needed
- Emailed 3+ invoices daily from amounts between $50-$6,000
- Handled almost all customer issues from missing items to damages
- Direct contact for colleges when customer service manager was absent and performed their duties and any tasks in their place
- Assisted in training two administrative assistants and continued to help when and wherever needed
- Organized local deliveries from start time to finish, provided time windows to customers and confirmed all required information
- Updated customer information logs daily
- Worked with customers, shippers and third party sellers from the U.S and Canada from anywhere between a couple minutes to a few weeks at a time.
Medical administration/receptionist
Pureflow healthcare
Thornhill
01.2023 - 07.2023
- Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients
- Enter and format electronically based medical reports and correspondence and prepare spreadsheets, documents and therapy compliance reports for review
- Complete insurance and other claim forms
- Prepare financial statements and billing
- Establish and maintain various internal office administrative support procedures such as document tracking and filing and monthly reporting
- Order supplies and maintain inventory.
IT support, Web development and Marketing
Fresh and Clean
Concord
01.2023 - 05.2023
- Developed new structure for all online software including websites
- Arranged contracts for commercial and industrial buildings
- Ensured satisfaction for all residential and commercial customers
- Shipped samples and supplies to all businesses partners
- Record/photograph, edit and publish content for all social media and marketing platforms
- Administrative duties.
Retail sales associate
Plato's closet
Vaughan
03.2022 - 08.2022
- Insured cleanliness throughout entire store
- Changed out weekly displays
- Cash handler
- Promoted and signed on customers for our points program
- Closing and opening shifts
- Followed all Covid- 19 protocols
- Ensured stock of all products
- Created posts for store social media.
Barista
Starbucks
North York
10.2020 - 03.2022
- Skilled POS operator
- Maintained a clean and safe work environment for colleagues and customers
- Create customer connections with guaranteed satisfaction
- Upheld all local covid 19 safety protocols including increased sanitization and enforcing mask policies
- Memorized over fifty drink items as well as created several hundred customized drinks a shift as well as seasonal items
- Followed all Covid- 19 protocols.
Retail sales associate
Tommy Hilfiger
Vaughan
08.2021 - 01.2022
- Maintained a clean work space
- Cash handler
- Informed and signed on customers for the loyalty program
- Closing and opening shifts
- Followed all Covid- 19 protocols.
Fast food worker
Mcdonalds
Hamilton, ON
03.2019 - 09.2019
- Skilled POS operator
- Gently addressed any customer complaints
- Coordinated with kitchen staff, service workers, and management to ensure each guest was satisfied with their service.
Skills
- Well experienced with Excel and Microsoft
- Highly skilled POS operator
- Strong communication/writing skills
- Quick efficient and effective problem solving
- Highly trained in building connections/strong interpersonal skills
- Record keeping
- Sales
- Medical sales
- Sales administration
- Insurance Verification r
- Medical Records
- Medical Scheduling
- Microsoft Windows
- Data Entry
- Medical Billing
- EMR Systems
- Retail sales
- Customer service
- Website development
- Spreadsheet Management
- Marketing
- Meeting Planning
- Data Entry
- Community Networking
- B2B Sales
- Online Marketing
- CRM Proficiency
- Trade Show Representation
- Web Technologies and Services
- Sales Analysis
- Sales Proposal Creation
- Contract Preparation
- Payment Processing
- Inventory Control
- Product Promotions
- Display Setup
References
References available upon request.
Timeline
Administrative assistant
Ultimate Drivers
10.2023 - Current
Medical administration/receptionist
Pureflow healthcare
01.2023 - 07.2023
IT support, Web development and Marketing
Fresh and Clean
01.2023 - 05.2023
Administrative assistant/receptionist
Urban woodcraft
08.2022 - 08.2023
Retail sales associate
Plato's closet
03.2022 - 08.2022
Retail sales associate
Tommy Hilfiger
08.2021 - 01.2022
Barista
Starbucks
10.2020 - 03.2022
Fast food worker
Mcdonalds
03.2019 - 09.2019
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