Alyssa Morley
Grand Valley,ON
Summary
Friendly, enthusiastic tech savy, adaptable, Customer Service Representative with 10+ years of experience in product demos, merchandising, and cash handling to establish key customer relationships and maintain high customer satisfaction through professioal and helpful demeanor. Skilled at marketing, retail sales, and complaint resolution. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
ECA
Jolly Ranchers Daycare Inc.
Grand Valley, ON
11.2021 - 06.2022
- Creating lesson Plans, Supporting teachers, Communicating with children, Supporting children's learning needs, Communicating with parents, Circle times, Crafts, Creative time, Making sure all paperwork is updated and filled out properly
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Cashier/Sales Associate
HomeSense
Orangeville, ON
08.2019 - 12.2021
- Stocked shelves to promote sales, Resolved range of customer issues through answering customer questions and enquiries ensuring informed customer decisions
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Representative (Remote)
Student Works Painting
Ontario
12.2019 - 09.2021
- Cold calling clients, Upselling services, Responding to client concerns, Booking, Computer work, Scheduling
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Cashier
Wal-Mart
Fergus, ON
05.2018 - 03.2019
- Trained and oriented new cashiers through outlining store expectations and key performance indicators ensuring high performing team, Resolved range of customer issues through answering customer questions and enquiries ensuring informed customer decisions
Cashier
Sobeys
11.2017 - 05.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits., Assist customers by providing information and resolving their complaints., Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change., Answer customers' questions, and provide information on procedures or policies., Process merchandise returns and exchanges., Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
Product demostra
Instore Focus
Mississauga, ON
03.2006 - 06.2010
- Established strong relationships with key stakeholders, building trust and facilitating effective decision-making processes.
- Implemented performance metrics to evaluate project success, enabling continuous improvement initiatives.
- Delivered high-quality products by ensuring adherence to strict quality assurance standards and guidelines.
- Coached team members on best practices, fostering a positive work environment that led to increased productivity.
- Increased product efficiency by streamlining project management processes and implementing agile methodologies.
- Enhanced user experience by conducting usability testing and incorporating feedback into product design improvements.
- Mentored junior team members, sharing knowledge and expertise to foster professional growth in the organization.
- Identified areas for process improvement, implementing lean principles for optimized workflows and reduced waste.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Education
High School Diploma -
Erin District High School
Skills
- Computer savvy
- Time management
- Customer Service
- Cash Handling
- Marketing
- Retail Sales
- Product Demos
- Merchandising
- Research
- Point of Sales
- Complaint Resolution
- Communication
Languages
English
Native or Bilingual
Timeline
ECA
Jolly Ranchers Daycare Inc.
11.2021 - 06.2022
Customer Service Representative (Remote)
Student Works Painting
12.2019 - 09.2021
Cashier/Sales Associate
HomeSense
08.2019 - 12.2021
Cashier
Wal-Mart
05.2018 - 03.2019
Cashier
Sobeys
11.2017 - 05.2018
Product demostra
Instore Focus
03.2006 - 06.2010
High School Diploma -
Erin District High School