Alyssa Mitchell
Summary
Motivated business professional bringing over 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations. Team leader looking for an opportunity to thrive within a setting that I can continue to grow and learn in!
Overview
9
9
years of professional experience
Work History
Business Owner/Operator
DIY Construction And Consulting
08.2021 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Employed prompt decision-making and in-depth research to resolve issues.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Handled problematic customers and clients to maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Private Music Teacher
Self-employed
09.2018 - Current
- Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
- Planned and prepared individual music lessons to support student needs.
- Motivated students to practice music by offering positive reinforcement and encouraging progress.
- Created encouraging, fun and focused lesson atmosphere.
- Acquired teaching materials and resources to facilitate music instruction.
- Arranged performance recitals and concerts to allow students to showcase musical talents.
- Studied and maintained up-to-date knowledge and awareness of testing requirements to prepare students for examinations.
- Assessed student performance and provided constructive feedback to guide progress.
- Mentored struggling students with individualized approach to enhance learning.
- Incorporated creative activities into lessons to engage students and spark interest in music.
Server
Avenue Restaurant
06.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Bushwakker Brewing
08.2015 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Administrative and Sales Assistant
Rawlco Radio
06.2014 - 08.2015
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Coordinated logistics and catering for meetings and sales events.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
No Degree - Interior Design
Visual College of Art And Design
Vancouver, BCSkills
- Contract Negotiation
- Marketing Campaign Development
- Sales Tactics
- Business Process Optimization
- Operations Management
- Financial Reporting
- Small Business Operations
- Market Research
- E-commerce Strategy
- Problem Solving
- Public Relations
- Time Management
References
- Sandy Baumgartner, (306) 535-9611, (306) 791-7924, BUSINESS
- Wendy Mitchell, (306)533-8482, PERSONAL
*More available upon request*
Languages
English
Native or Bilingual
Timeline
Business Owner/Operator
DIY Construction And Consulting
08.2021 - Current
Private Music Teacher
Self-employed
09.2018 - Current
Server
Avenue Restaurant
06.2018 - 03.2020
Server
Bushwakker Brewing
08.2015 - 06.2018
Administrative and Sales Assistant
Rawlco Radio
06.2014 - 08.2015
No Degree - Interior Design
Visual College of Art And Design