Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Medina

San Diego

Summary

Seeking a position with a dynamic company that offers opportunities for growth and skill development. Highly motivated and diligent, with a strong background in supporting sales teams and enhancing customer satisfaction. Proven ability to streamline sales processes, communicate effectively, and solve problems in fast-paced environments. Strong organizational skills and adaptability to meet evolving business needs.

Overview

11
11
years of professional experience

Work History

Sales Assistant

James Kelley Allstate Insurance
03.2024 - 12.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Increased sales by building strong customer relationships and providing excellent service.

Child Caregiver

Self Employed
09.2020 - 12.2023
  • Assisted mother's heavily affected by Covid-19
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.

Behavioral Therapist

ABA Adaptive Services
10.2019 - 07.2020
  • Going into homes and other settings of clients with special needs of various ages and working with them and their families
  • Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
  • Assisting in developing and implementing behavior support and intervention plans, strategies, and techniques
  • Gathering, compiling, and preparing data for statistical and operational reports
  • Participating in staff development, education and training programs as directed
  • Maintaining client confidentiality
  • Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.

Project Assistant

San Diego Mesa College
09.2017 - 06.2019
  • Company Overview: Student Success & Equity
  • Take direction from the VP of Student Services, Deans, and the administrative staff
  • Assist Students from low-income backgrounds with helpful resources
  • Support The Stand and Farmers Market, programs for deprived students
  • Collaborate in time sensitive projects
  • Enter data in systems such as SARS, People Soft, Excel, and other Microsoft Programs
  • Direct students on campus to appropriate departments
  • Electronic filing and scanning
  • Student Success & Equity

Marketing Intern

Pura Vida Bracelets
10.2017 - 08.2018
  • Company Overview: Marketing Department
  • Lead community marketing strategy for Pura Vida Bracelets brand
  • Manage all influencer and brand partnerships from initial engagement to long-term relationships in designated verticals
  • Collaborate with brands and organizations through co-branded campaigns and cultivate strong partnerships
  • Create unique content strategies and drive community growth and engagement
  • Track and analyze all outreach performance and content; create reports to advise on best strategies
  • Marketing Department

Consumer Affairs Coordinator

Perfect Bar
09.2016 - 10.2017
  • Company Overview: Marketing Department
  • Ensure consumer satisfaction through timely and appropriate response to all email and telephone inquiries
  • Respond positively to consumer’s emotions and negative feedback through all social platforms
  • Maintain effective communication with all company departments to ensure all consumer inquiries are addressed and resolved as needed
  • Maintain and track activity in all applicable areas of the Consumer Affairs database
  • Develop action plans and research issues in a logical manner
  • Identify opportunities to improve procedures and policies that add value to the company
  • Achieve overall corporate as well specific functional goals
  • Use Microsoft software, word, excel and email
  • Review inquiries via company website and social media
  • Marketing Department

Rehab Aide I

Sharp Healthcare
10.2015 - 12.2016
  • Company Overview: Physical Therapy
  • Provided patient care as directed by the supervising therapist within the context of the clinical environment and training received
  • Timely verbal/written communication, complete and accurate, follows Sharp HealthCare guidelines
  • Documentation is also signed by the supervising therapist
  • Maintained a cooperative and courteous attitude to the customers and demonstrated appropriate awareness of age and cultural needs as part of Sharp HealthCare's commitment to customer satisfaction
  • Physical Therapy

Administrative Assistant

CORE-Real Estate
11.2013 - 09.2015
  • Answer phones, provide customer service to clients, create business flyers, file documents, make appointments, work on marketing projects, assist at open houses
  • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
  • Maintain electronic and hard copy filing system
  • Open, sort and distribute incoming correspondence
  • Perform data entry and scan documents
  • Manage calendar for Managing Broker
  • Answer calls from customers regarding their inquiries
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails
  • Schedule and coordinate meetings, appointments
  • Handle all social media sites for the company

Education

Associate of Arts - Communications

Mesa College
San Diego, CA
06-2019

Skills

  • Communication
  • Networking
  • Creativity
  • Social media engagement
  • Attention to Detail
  • Organization
  • Brand representation
  • Task prioritization
  • Team collaboration
  • Initiative and problem-solving abilities
  • Dependability
  • Relationship building
  • Excel spreadsheets

Timeline

Sales Assistant

James Kelley Allstate Insurance
03.2024 - 12.2024

Child Caregiver

Self Employed
09.2020 - 12.2023

Behavioral Therapist

ABA Adaptive Services
10.2019 - 07.2020

Marketing Intern

Pura Vida Bracelets
10.2017 - 08.2018

Project Assistant

San Diego Mesa College
09.2017 - 06.2019

Consumer Affairs Coordinator

Perfect Bar
09.2016 - 10.2017

Rehab Aide I

Sharp Healthcare
10.2015 - 12.2016

Administrative Assistant

CORE-Real Estate
11.2013 - 09.2015

Associate of Arts - Communications

Mesa College

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Alyssa Medina