Alyssa Medina
San Diego
Summary
Seeking a position with a dynamic company that offers opportunities for growth and skill development. Highly motivated and diligent, with a strong background in supporting sales teams and enhancing customer satisfaction. Proven ability to streamline sales processes, communicate effectively, and solve problems in fast-paced environments. Strong organizational skills and adaptability to meet evolving business needs.
Overview
11
11
years of professional experience
Work History
Sales Assistant
James Kelley Allstate Insurance
San Diego, CA
03.2024 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Increased sales by building strong customer relationships and providing excellent service.
Child Caregiver
Self Employed
09.2020 - 12.2023
- Assisted mother's heavily affected by Covid-19
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Built positive and nurturing environments to support child social and emotional growth.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Behavioral Therapist
ABA Adaptive Services
San Diego, CA
10.2019 - 07.2020
- Going into homes and other settings of clients with special needs of various ages and working with them and their families
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Assisting in developing and implementing behavior support and intervention plans, strategies, and techniques
- Gathering, compiling, and preparing data for statistical and operational reports
- Participating in staff development, education and training programs as directed
- Maintaining client confidentiality
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
Project Assistant
San Diego Mesa College
09.2017 - 06.2019
- Company Overview: Student Success & Equity
- Take direction from the VP of Student Services, Deans, and the administrative staff
- Assist Students from low-income backgrounds with helpful resources
- Support The Stand and Farmers Market, programs for deprived students
- Collaborate in time sensitive projects
- Enter data in systems such as SARS, People Soft, Excel, and other Microsoft Programs
- Direct students on campus to appropriate departments
- Electronic filing and scanning
- Student Success & Equity
Marketing Intern
Pura Vida Bracelets
10.2017 - 08.2018
- Company Overview: Marketing Department
- Lead community marketing strategy for Pura Vida Bracelets brand
- Manage all influencer and brand partnerships from initial engagement to long-term relationships in designated verticals
- Collaborate with brands and organizations through co-branded campaigns and cultivate strong partnerships
- Create unique content strategies and drive community growth and engagement
- Track and analyze all outreach performance and content; create reports to advise on best strategies
- Marketing Department
Consumer Affairs Coordinator
Perfect Bar
09.2016 - 10.2017
- Company Overview: Marketing Department
- Ensure consumer satisfaction through timely and appropriate response to all email and telephone inquiries
- Respond positively to consumer’s emotions and negative feedback through all social platforms
- Maintain effective communication with all company departments to ensure all consumer inquiries are addressed and resolved as needed
- Maintain and track activity in all applicable areas of the Consumer Affairs database
- Develop action plans and research issues in a logical manner
- Identify opportunities to improve procedures and policies that add value to the company
- Achieve overall corporate as well specific functional goals
- Use Microsoft software, word, excel and email
- Review inquiries via company website and social media
- Marketing Department
Rehab Aide I
Sharp Healthcare
10.2015 - 12.2016
- Company Overview: Physical Therapy
- Provided patient care as directed by the supervising therapist within the context of the clinical environment and training received
- Timely verbal/written communication, complete and accurate, follows Sharp HealthCare guidelines
- Documentation is also signed by the supervising therapist
- Maintained a cooperative and courteous attitude to the customers and demonstrated appropriate awareness of age and cultural needs as part of Sharp HealthCare's commitment to customer satisfaction
- Physical Therapy
Administrative Assistant
CORE-Real Estate
11.2013 - 09.2015
- Answer phones, provide customer service to clients, create business flyers, file documents, make appointments, work on marketing projects, assist at open houses
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
- Maintain electronic and hard copy filing system
- Open, sort and distribute incoming correspondence
- Perform data entry and scan documents
- Manage calendar for Managing Broker
- Answer calls from customers regarding their inquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments
- Handle all social media sites for the company
Education
Associate of Arts - Communications
Mesa College
San Diego, CA06-2019
Skills
- Communication
- Networking
- Creativity
- Social media engagement
- Attention to Detail
- Organization
- Brand representation
- Task prioritization
- Team collaboration
- Initiative and problem-solving abilities
- Dependability
- Relationship building
- Excel spreadsheets
Timeline
Sales Assistant
James Kelley Allstate Insurance
03.2024 - 12.2024
Child Caregiver
Self Employed
09.2020 - 12.2023
Behavioral Therapist
ABA Adaptive Services
10.2019 - 07.2020
Marketing Intern
Pura Vida Bracelets
10.2017 - 08.2018
Project Assistant
San Diego Mesa College
09.2017 - 06.2019
Consumer Affairs Coordinator
Perfect Bar
09.2016 - 10.2017
Rehab Aide I
Sharp Healthcare
10.2015 - 12.2016
Administrative Assistant
CORE-Real Estate
11.2013 - 09.2015
Associate of Arts - Communications
Mesa College