Alyssa Mata
Trabuco Canyon
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in customer service and team collaboration. Successfully resolved customer complaints, enhancing satisfaction and compliance. Demonstrated leadership in managing operations and enforcing safety protocols, fostering a reliable and responsible work environment. Committed to delivering exceptional hospitality and accommodation.
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle
Rancho Santa Margarita
08.2018 - Current
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Followed all cash handling policies when processing payment transactions.
Education
Associate of Science - Health Sciences
Saddleback College
Mission Viejo, CA05-2025
Skills
- Customer service
- Team collaboration
- Safety protocols
- Time management
- Leadership development
- Flexible schedule
- Reliable and responsible
- Trustworthy and honest
- Hospitality and accommodation
Timeline
Service Manager
Chipotle
08.2018 - Current
Associate of Science - Health Sciences
Saddleback College
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