Alyssa Mason
Summary
Experienced Claims Administrator with 2+ years of experience in processing, managing, and resolving complex class action lawsuit claims. Skilled in claims evaluation, data management, and customer service. Adept at working with cross-functional teams to ensure timely claim resolutions. Demonstrated success in reducing claim processing time and enhancing claim accuracy through process improvements.
Overview
12
12
years of professional experience
Work History
Lab Experience
Wilfrid Laurier University
09.2016 - Current
- Conducted labs in wet and dry environments including Molecular Biology, Recombinant DNA Technology, Biochemistry, Organic Chemistry, Microbiology and completed corresponding lab reports
- Determined protein concentration via the Bradford assay after fractionation of Spinacia oleracea leaves, followed by functional activity analyses of sub-cellular proteins via SDS-PAGE gel electrophoresis and Western immunoblot analysis
- Transformation of pET28a-GFP plasmid construct into E
- Coli BL21 cells, followed by protein purification via affinity chromatography, analyses using polyacrylamide gel electrophoresis, western immunoblot analysis
Class Action Administrator
Deloitte
09.2022 - 01.2025
- Performed diligent document review for various complex Class Action lawsuits.
- Synthesized voluminous materials.
- Executed efficient data entry and quality assurance/auditing processes for individual claims, specifying in eDiscovery platforms.
- Made judgement calls for claims based on privilege.
- Ensured all task deadlines were met in a timely manner.
- Produced reports/stats to demonstrate actions taken and work efficiency.
- Communicated and coordinated with team members and team leads as needed to address concerns and ensure harmonious process of claims.
- Exceptional task management skills demonstrated through belonging to multiple teams performing differing tasks within the claim processing stream.
- Scheduled, organized and led team meetings for document review concerns and inquiries.
- Proposed and implemented enhanced process recommendations to streamline claim processing.
Personal Support Worker
Pioneer Youth Services & Christian Horizons
04.2019 - 11.2022
- Provided direct support care for adults and youth whom have a wide variety of mental and/or physical disabilities.
- Performed hands-on personal care while ensuring safety, comfortability and independence of individual.
- Provided support for individuals towards meeting goals, fostering independence, and building relationships with others.
- Excellent organization and communication skills between team members and the individuals supported to assess and coordinate finances, daily programming, and health care.
Assistant Youth Program Coordinator
Preston Height Community Group
11.2017 - 04.2019
- Design, plan, and implement age-appropriate programs, activities, and events that support the developmental needs of at-risk youth.
- Ensure programs align with organizational goals, community needs, and safety standards.
- Track attendance, participation, and outcomes to ensure program effectiveness and make improvements where necessary.
Customer Service Representative
McDonald's
03.2013 - 11.2017
- Demonstrated expertise in delivering high-quality customer service and accurately handling cash transactions in a fast-paced environment.
- Efficiently worked in a team-oriented setting through strong communication and collaboration skills.
- Maintained a sanitary and clean work environment through collaboration with team members exceeding standards set by the restaurant.
Education
Honours Bachelor of Science - Health Sciences
Wilfrid Laurier University
01-2022
Skills
- Ability to identify issues, resolve discrepancies, and propose solutions in a timely manner
- Strong time-management skills
- Excellent at communicating and collaborating effectively within a team
- Expert focus on accuracy when processing claims, verifying information, and ensuring compliance with policy terms
- Proficient in managing claim records and ensuring data integrity
- Data Graphing & Modelling
- Skilled in excel and Google platforms
Extracurriculars
Canadian National Team and Toronto 6ixers, Ultimate Frisbee Team, Captain
- Accelerated communication by acting as a liaison between players and coaches.
- Led by example through hard-work, integrity and commitment to the team.
- Provided constructive criticism to teammates to further the team's success.
Toronto 6ixers, Ultimate Frisbee Team, Coach
- Planned and lead two practices a week to identify weaknesses, suggest improvements, and monitor the success of the team.
- Coached at various tournaments throughout the year, focusing on achieving success and continuing development for future years.
Timeline
Class Action Administrator
Deloitte
09.2022 - 01.2025
Personal Support Worker
Pioneer Youth Services & Christian Horizons
04.2019 - 11.2022
Assistant Youth Program Coordinator
Preston Height Community Group
11.2017 - 04.2019
Lab Experience
Wilfrid Laurier University
09.2016 - Current
Customer Service Representative
McDonald's
03.2013 - 11.2017
Honours Bachelor of Science - Health Sciences
Wilfrid Laurier University
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