Alyssa Masih
Peterborough,ON
Summary
Motivated and compassionate support worker student with a strong foundation in clinical and transferable skills. Seeking an opportunity to utilize background and expertise in a respected environment that values dedication, hard work, and the ability to provide exceptional care to individuals in need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Omni Quality Living
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Personal Support Worker
Kawartha Home and Healthcare
09.2023 - Current
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Personal Support Worker
Nightingale Nursing
08.2023 - Current
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Personal Support Worker Student
Canterbury Gardens Retirement
01.2023 - 08.2023
- Adhered to all health precautions related to the COVID-19 pandemic
- Updated patient files and completed required documentation
- Managed a caseload of 6 residents
- Reported family issues and safety hazards to supervisor at a time
- Provide emotional, physical, and mental support
- Completed light housekeeping duties in residences
- Excellent communication and interpersonal skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
Customer Service
Peterborough Regional Health Center
01.2023 - 07.2023
- Make recommendations according to customer's needs on features, accessories, upgrades and options
- Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates
- Answer a high volume of inbound calls
- Strong problem-solving skills and ability to think creatively to resolve issues
- Excellent telephone and PC/data entry skills.
Customer Service Representative
Al Bajaa Ladies Tailors
02.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Promoter/Merchandiser
Nestlé
01.2019 - 01.2021
- Demonstrated and provided information on the NDG coffee machines
- Learned about competitor's products consumer' interest and concerns in order to answer questions and provide more complete information
- Engaged in meaningful interactions and built good relationships with customers
- Provided actionable feedback and got recognized by the Nestle team as the most actionable feedback/suggestion of the month.
Education
Diploma - Personal Support Worker
Fleming College
Peterborough, ON08.2023
High School Diploma -
Lighthouse Christian Academy
United States Of America2022
Skills
- Mobility Assistance
- Dementia Care
- Personal Hygiene Assistance
- Emotional Support
- Clinical Documentation
- Elderly Care
- First aid and safety
- PPE Usage
Certification
- First Aid/CPR Certificate
- WHIMIS
- GPA Certificate
- Health and Food Safety Certificate
- WAR 20 Volunteer Certificate
Languages
English- Fluent
Arabic- Intermediate
French- Basic
Urdu- Intermediate
References
Available Upon Request
Timeline
Personal Support Worker
Omni Quality Living
09.2023 - Current
Personal Support Worker
Kawartha Home and Healthcare
09.2023 - Current
Personal Support Worker
Nightingale Nursing
08.2023 - Current
Personal Support Worker Student
Canterbury Gardens Retirement
01.2023 - 08.2023
Customer Service
Peterborough Regional Health Center
01.2023 - 07.2023
Customer Service Representative
Al Bajaa Ladies Tailors
02.2020 - 12.2022
Sales Promoter/Merchandiser
Nestlé
01.2019 - 01.2021
Diploma - Personal Support Worker
Fleming College
High School Diploma -
Lighthouse Christian Academy
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