Alyssa Martinez
Fresno
Summary
Dynamic and customer-focused professional with proven expertise in fast-paced food service environments, including a notable tenure at Taco Bell. Excelled in enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in cash handling and POS systems, coupled with a strong ability to foster team collaboration. Demonstrated a commitment to cleanliness, food safety, and maintaining a positive, friendly demeanor.
Overview
1
1
year of professional experience
Work History
Drive Thru Cashier
Taco Bell
02.2024 - Current
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Followed company policies and procedures regarding cash handling.
- Resolved problems with orders quickly and offered refund or replacement.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
Cashier
JCPeney
11.2024 - 12.2024
- Seasonal position
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Clovis High School
Clovis, CA05.2024
Skills
- Cleaning and sanitation
- Excellent communication
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
- Taking and preparing orders
- Flexible schedule
- Food service
- Drive-thru system familiarity
- Stress tolerance
- POS systems
- Food safety awareness
- Cash handling
- Payment handling
- Food handling safety
- Patience and empathy
- Cleanliness and hygiene
- Menu memorization
- Upselling strategies
- Product promotion
- Friendly and outgoing
- Opening and closing procedures
- Honest and dependable
- Order taking
- Relationship building
Languages
English
Full Professional
Timeline
Cashier
JCPeney
11.2024 - 12.2024
Drive Thru Cashier
Taco Bell
02.2024 - Current
High School Diploma -
Clovis High School
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