Alyssa Mansfield
Antigonish,NS
Summary
Motivated professional with extensive experience in customer service, office administration and research.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
MacDonald And Murphy Inc.
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Property Management Administrative Assistant
S&M Property Management And Developments Ltd.
05.2022 - 03.2023
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Automotive Service Advisor
Ron MacGillivray Chev Buick GMC
03.2022 - 05.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about maintenance needs..
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Research Assistant
Centre For Employment Innovation
05.2019 - 03.2022
- Performed qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Collected research data through experimentation, surveys and leading focus groups.
IT Technical Support Representative
St. Francis Xavier University
08.2017 - 03.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
Hotel Front Desk Receptionist
St. Francis Xavier University - Accommodations
05.2017 - 08.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Cashier
MacKinnon's Pharmasave
08.2014 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Political Science
St. Francis Xavier University
Antigonish, NS 09.2016 - 05.2020
Skills
- Scheduling
- Proposal Writing
- Research Design
- Document Control
- Office Administration
- Payment Collection
Timeline
Administrative Assistant
MacDonald And Murphy Inc.
03.2023 - Current
Property Management Administrative Assistant
S&M Property Management And Developments Ltd.
05.2022 - 03.2023
Automotive Service Advisor
Ron MacGillivray Chev Buick GMC
03.2022 - 05.2022
Research Assistant
Centre For Employment Innovation
05.2019 - 03.2022
IT Technical Support Representative
St. Francis Xavier University
08.2017 - 03.2020
Hotel Front Desk Receptionist
St. Francis Xavier University - Accommodations
05.2017 - 08.2017
Bachelor of Arts - Political Science
St. Francis Xavier University
09.2016 - 05.2020
Cashier
MacKinnon's Pharmasave
08.2014 - 04.2017