Alyssa Mansfield
Antigonish,NS
Summary
Motivated professional with extensive experience in customer service, office administration and research.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
MacDonald And Murphy Inc.
Antigonish, NS
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Property Management Administrative Assistant
S&M Property Management And Developments Ltd.
Antigonish, NS
05.2022 - 03.2023
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Automotive Service Advisor
Ron MacGillivray Chev Buick GMC
Antigonish, NS
03.2022 - 05.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about maintenance needs..
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Research Assistant
Centre For Employment Innovation
Antigonish, NS
05.2019 - 03.2022
- Performed qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Collected research data through experimentation, surveys and leading focus groups.
IT Technical Support Representative
St. Francis Xavier University
Antigonish, NS
08.2017 - 03.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
Hotel Front Desk Receptionist
St. Francis Xavier University - Accommodations
Antigonish, NS
05.2017 - 08.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Cashier
MacKinnon's Pharmasave
Antigonish, NS
08.2014 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Political Science
St. Francis Xavier University
Antigonish, NS 09.2016 - 05.2020
Skills
- Scheduling
- Proposal Writing
- Research Design
- Document Control
- Office Administration
- Payment Collection
Timeline
Administrative Assistant
MacDonald And Murphy Inc.
03.2023 - Current
Property Management Administrative Assistant
S&M Property Management And Developments Ltd.
05.2022 - 03.2023
Automotive Service Advisor
Ron MacGillivray Chev Buick GMC
03.2022 - 05.2022
Research Assistant
Centre For Employment Innovation
05.2019 - 03.2022
IT Technical Support Representative
St. Francis Xavier University
08.2017 - 03.2020
Hotel Front Desk Receptionist
St. Francis Xavier University - Accommodations
05.2017 - 08.2017
Bachelor of Arts - Political Science
St. Francis Xavier University
09.2016 - 05.2020
Cashier
MacKinnon's Pharmasave
08.2014 - 04.2017