Alyssa Magrath
Santee
Summary
Highly adept in delivering superior guest services training, with hands-on experience in developing and implementing effective training programs. Strengths include exceptional communication skills, understanding of customer service principles and ability to motivate team members for improved performance. Past roles have shown significant improvement in team's customer service ratings post-training sessions. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
4
4
years of professional experience
Work History
Invoicing Specialist
Ginbson & Barnes Flight Suits
El Cajon
11.2024 - 03.2025
- Provided support in preparing financial statements or reports related to invoice transactions.
- Answered customer questions to maintain high satisfaction levels.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Order Processing Specialist
Zl1 Addons
Poway
08.2022 - 08.2024
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Prepared documents required for customs clearance when necessary.
- Provided order tracking information and resolved issues when needed.
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
Sales Associate
Snap-on
San Diego
04.2021 - 05.2022
- Demonstrated product features and benefits for customers' needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Food Server
The Henry Coronado
Coronado
11.2020 - 04.2021
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
- Facilitated a welcoming atmosphere, making personal connections with regular guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06-2017
Skills
- Attention to detail
- Team collaboration
- Customer communication
- Customer service
- Time management
- Problem solving
- Payment tracking
- Adaptability
- Collaborative team member
- Punctual
- Accuracy and precision
- Payment processing
- Invoice processing
- Financial reporting
Timeline
Invoicing Specialist
Ginbson & Barnes Flight Suits
11.2024 - 03.2025
Order Processing Specialist
Zl1 Addons
08.2022 - 08.2024
Sales Associate
Snap-on
04.2021 - 05.2022
Food Server
The Henry Coronado
11.2020 - 04.2021
High School Diploma -
Granite Hills High School
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