Alyssa Luna
Rocklin
Summary
Reliable professional with extensive experience in healthcare support and customer service within fast-paced environments. Demonstrates strong organizational and communication skills, excelling in multitasking while maintaining composure under pressure. Possesses administrative experience from both clinical and retail settings, complemented by a background in kinesiology and knowledge of healthcare operations.
Overview
5
5
years of professional experience
Work History
Barista
Trophy Coffee
Santa Clarita
02.2024 - 12.2024
- Coordinated customer interactions and managed orders in high-volume environments to enhance service delivery
- Ensured cleanliness and organization of workspace, contributing to operational readiness throughout shifts
- Supported collaborative team operations while working independently with minimal supervision
- Resolved customer concerns professionally and efficiently
Intern Aide
Rocklin Physical Therapy
Rocklin
05.2023 - 08.2023
- Facilitated smooth clinic operations in professional healthcare environment
- Coordinated patient flow, organization, and front-office communication
- Ensured accuracy and efficiency while supporting therapists and patient care processes
- Demonstrated professionalism and confidentiality in patient interactions
Lab Technician
Arcpoint Labs
Rocklin
09.2019 - 07.2022
- Explained testing procedures to patients, fostering understanding and comfort during visits
- Maintained accuracy and efficiency in a detail-oriented medical environment
- Entered and maintained patient information, ensuring data integrity within company databases
- Coordinated front-desk communication and customer check-in processes to enhance patient experience
Education
Bachelor of Science - Kinesiology (Pre-Physical Therapy)
The Master's University
Santa Clarita, CA05-2024
Associate of Science - Allied Health; Natural Science
Sierra College
Rocklin08-2022
Skills
- Customer service & professional communication
- Scheduling, data entry & records management
- Microsoft Office & Google Workspace
- Organization & administrative support
- Time management & task prioritization
- Problem solving & conflict resolution
- Team collaboration in fast-paced environments
- Attention to detail & accuracy
Languages
Spanish
Professional
Timeline
Barista
Trophy Coffee
02.2024 - 12.2024
Intern Aide
Rocklin Physical Therapy
05.2023 - 08.2023
Lab Technician
Arcpoint Labs
09.2019 - 07.2022
Bachelor of Science - Kinesiology (Pre-Physical Therapy)
The Master's University
Associate of Science - Allied Health; Natural Science
Sierra College