Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alyssa Leon

Vaughan,ON

Summary

Customer support professional with extensive experience in delivering high-quality service in both in-person and remote environments. Proven ability to manage large volumes of inquiries through phone, email, and live chat while maintaining professionalism and efficiency. Strong communication, multitasking, and problem-solving skills developed in service-oriented roles, including positions at Starbucks and with Crosslinx. Proficient in remote collaboration tools such as Slack, Zoom, and Google Workspace, with a commitment to a customer-first approach and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receiving Clerk

First Choice Employment
04.2024 - 02.2025
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Followed up with clients by phone to confirm details and provide updates
  • Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.

Auto Body Painter

Crosslinx Transit Solutions
07.2022 - 05.2024
  • Performed buffing and finishing duties at end of each paint job.
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Achieved seamless paint jobs by thoroughly prepping surfaces, including sanding, masking, and priming.
  • Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.

Field Sales and Experience Expert/Driver

Enjoy Technology- Rogers PRO-ON-THE-GO
10.2021 - 05.2022
  • Deliver up to 12 technology products to customers’ homes and businesses, on time
  • Provide amazing customer experience by offering personalized solutions in every customer interaction while meeting / exceeding performance & sales goals
  • Participate in daily team meetings to share knowledge and successes, as well as growth opportunities
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Barista

Starbucks Coffee Company
11.2019 - 10.2021
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Kept product inventory stocked during times of customer congestion and high demand
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment to ensure positive experience
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores

Education

No Degree - Private Pilot Licence

Brampton Flight Center
04-2025

Associate of Arts -

York University
2023

Ontario College Diploma -

Seneca College
06.2019

Skills

  • Time management and task prioritization
  • Troubleshooting customer issues
  • Bilingual (Spanish)
  • Clear and professional written & verbal communication
  • Multitasking while handling live interactions
  • Customer service focused

Certification

Smart serve

First Aid with CPR level C/AED

Languages

Spanish
Native or Bilingual

Timeline

Receiving Clerk

First Choice Employment
04.2024 - 02.2025

Auto Body Painter

Crosslinx Transit Solutions
07.2022 - 05.2024

Field Sales and Experience Expert/Driver

Enjoy Technology- Rogers PRO-ON-THE-GO
10.2021 - 05.2022

Barista

Starbucks Coffee Company
11.2019 - 10.2021

Associate of Arts -

York University

Ontario College Diploma -

Seneca College

No Degree - Private Pilot Licence

Brampton Flight Center

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Alyssa Leon