Alyssa Laurent
St. Albert,AB
Summary
Experienced with clinic operations management, team leadership, and patient care. Utilizes effective communication and organizational skills to enhance clinic efficiency. Knowledge of healthcare regulations and best practices ensures compliance and quality care.
Professional caregiver equipped to provide high-quality childcare services. Experienced in maintaining structured routines and managing diverse needs of children. Known for strong collaboration with families and adaptability to dynamic situations. Expertise in child safety, emotional support, and developmental activities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Manager/Administrative Assistant
Wellwood Counselling
05.2024 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Created and implemented strategies to improve operational efficiency and patient care quality.
- Developed a new website to enhance user-friendly controls and increase convenience.
- Strategically recorded client data to improve organization and maintain confidentiality.
Private Childcare
Shanine Lafreniere
12.2019 - Current
- Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
- Helped children complete homework assignments and school projects.
- Transported children safely to various appointments and extracurricular activities as required.
- Developed problem-solving skills in children by presenting them with age-appropriate challenges and guiding them towards solutions.
- Supported emotional development by actively listening to concerns and providing comforting guidance when needed.
Childcare Supervisor
Sarasota Homes
11.2017 - 12.2019
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Developed engaging age-appropriate activities to stimulate cognitive, social, emotional, and physical development in children.
Receptionist
Phoenix Fence
03.2017 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through emails or telephone.
Mobile Associate
BestBuy Canada
11.2015 - 02.2017
Hostess/busser
Capital Pizza
01.2016 - 03.2016
Chopped Leaf
06.2015 - 10.2015
Hostess
Blue Rare Restaurant
11.2014 - 06.2015
Deli department
Buy-low Foods
04.2014 - 09.2014
Dairy Queen
05.2013 - 02.2014
Education
Bachelor of Arts - Psychology
Concordia University of Edmonton
Edmonton, AB12-2024
Skills
- Responsible
- Reliable
- Honest
- Proactive
- Friendly
- Good attention to details
- Communication Skills
- Emotional Intelligence
- Multitasking Abilities
- Trustworthy
- Problem-solving abilities
References
Available upon request
Volunteer Experience
- Performed hip-hop demo at Kick Start event, Oliver, BC, 2014
- Hip-hop teacher for The Dance Studio in Oliver Summer camp, 2014
- Halloween event at Servus Place, 2013
- St. Albert Children’s festival, 2012
- Assistant at Uptown Hair Studio, Oliver, BC, 2014
Certification
- Vicarious Trauma - Strategies for Resilience, Promoting Life, Crisis & Trauma Resource Institute (February 2024)
- Foundations of Existential Therapy Workshop, CIEAL (October-November 2023)
- Suicide Intervention Skills - Promoting Life, Crisis & Trauma Resource Institute (October 2023)
Timeline
Clinic Manager/Administrative Assistant
Wellwood Counselling
05.2024 - Current
Private Childcare
Shanine Lafreniere
12.2019 - Current
Childcare Supervisor
Sarasota Homes
11.2017 - 12.2019
Receptionist
Phoenix Fence
03.2017 - 11.2017
Hostess/busser
Capital Pizza
01.2016 - 03.2016
Mobile Associate
BestBuy Canada
11.2015 - 02.2017
Chopped Leaf
06.2015 - 10.2015
Hostess
Blue Rare Restaurant
11.2014 - 06.2015
Deli department
Buy-low Foods
04.2014 - 09.2014
Dairy Queen
05.2013 - 02.2014
- Vicarious Trauma - Strategies for Resilience, Promoting Life, Crisis & Trauma Resource Institute (February 2024)
- Foundations of Existential Therapy Workshop, CIEAL (October-November 2023)
- Suicide Intervention Skills - Promoting Life, Crisis & Trauma Resource Institute (October 2023)
Bachelor of Arts - Psychology
Concordia University of Edmonton
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