Alyssa Lewis
San Francisco
Summary
Dynamic and detail-oriented professional with a robust background in customer service and team management, seeking to leverage experience as a Shift Supervisor with the Philz Coffee. Proven ability to thrive in fast-paced environments, effectively delegating tasks and maintaining organizational efficiency while managing cash flow of up to $10,000 daily and overseeing a team of baristas. Strong foundation in business operations, critical thinking, time management, building community with partners and customers cultivated through hands-on experience, while ensuring adaptability to evolving business needs. Committed to fostering a collaborative work atmosphere and enhancing operational efficiency through innovative solutions and clear communication.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2025 - 09.2025
- Accomplish store objectives by supervising staff, organizing work processes, and enabling employee success through coaching and hands-on assistance.
- Used interpersonal/professional skills to resolve workplace disputes and prevent escalations.
- Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products.
- Leveraged store data to accurately forecast inventory needs and reduced store waste by 10%.
- Awarded Partner of the Quarter in June of 2025.
Shift Supervisor
Starbucks
08.2020 - 04.2025
- Managed cross-functional team of 4-10 individuals.
- Mentored 15+ new and existing employees on solution selling strategies, customer relationship management, and advanced product knowledge.
- Assisted in elevating inspection rates from 90% to 100%.
- Responsible for $3,000-$10,000 dollar cash flow operations per day.
- Awarded Partner of the Quarter in April of 2022.
- Was selected to participate in the Advanced Development Program for shift supervisors in 2023.
Barista/Barista Trainer
Starbucks
04.2017 - 08.2020
- Provided excellent customer service with a friendly attitude when greeting customers, taking orders and preparing drinks.
- Revamped an exclusive newsletter program, using creative marketing language to promote new titles and in game events.
- Mastered the Point of Sale system to input and track orders and handle financial transactions.
- Successfully trained 8+ new employees.
Sales Associate
Hot Topic
11.2017 - 02.2018
- Implemented excellent customer service while creating professional relationships with customers.
- Anticipated customers’ needs, as well as connecting with customers to retain them.
Education
Associate's Degree -
San Joaquin Delta College
Stockton, CASkills
- Cash management
- Retail operations management
- Inventory management
- Supervisor Experience
- Client support
- Strategic planning
- Employee Training
- Staff Management
- Account Management
- Effective time management
- Scheduling
- Adaptability
- Quality Control
- Safety and Compliance
- Food Service
- Coaching and Mentoring
Accomplishments
Awarded Partner of the Quarter in both 2022 and 2025
Timeline
Shift Supervisor
Starbucks
04.2025 - 09.2025
Shift Supervisor
Starbucks
08.2020 - 04.2025
Sales Associate
Hot Topic
11.2017 - 02.2018
Barista/Barista Trainer
Starbucks
04.2017 - 08.2020
Associate's Degree -
San Joaquin Delta College