Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alyssa Lewis

San Francisco

Summary

Dynamic and detail-oriented professional with a robust background in customer service and team management, seeking to leverage experience as a Shift Supervisor with the Philz Coffee. Proven ability to thrive in fast-paced environments, effectively delegating tasks and maintaining organizational efficiency while managing cash flow of up to $10,000 daily and overseeing a team of baristas. Strong foundation in business operations, critical thinking, time management, building community with partners and customers cultivated through hands-on experience, while ensuring adaptability to evolving business needs. Committed to fostering a collaborative work atmosphere and enhancing operational efficiency through innovative solutions and clear communication.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2025 - 09.2025
  • Accomplish store objectives by supervising staff, organizing work processes, and enabling employee success through coaching and hands-on assistance.
  • Used interpersonal/professional skills to resolve workplace disputes and prevent escalations.
  • Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products.
  • Leveraged store data to accurately forecast inventory needs and reduced store waste by 10%.
  • Awarded Partner of the Quarter in June of 2025.

Shift Supervisor

Starbucks
08.2020 - 04.2025
  • Managed cross-functional team of 4-10 individuals.
  • Mentored 15+ new and existing employees on solution selling strategies, customer relationship management, and advanced product knowledge.
  • Assisted in elevating inspection rates from 90% to 100%.
  • Responsible for $3,000-$10,000 dollar cash flow operations per day.
  • Awarded Partner of the Quarter in April of 2022.
  • Was selected to participate in the Advanced Development Program for shift supervisors in 2023.

Barista/Barista Trainer

Starbucks
04.2017 - 08.2020
  • Provided excellent customer service with a friendly attitude when greeting customers, taking orders and preparing drinks.
  • Revamped an exclusive newsletter program, using creative marketing language to promote new titles and in game events.
  • Mastered the Point of Sale system to input and track orders and handle financial transactions.
  • Successfully trained 8+ new employees.

Sales Associate

Hot Topic
11.2017 - 02.2018
  • Implemented excellent customer service while creating professional relationships with customers.
  • Anticipated customers’ needs, as well as connecting with customers to retain them.

Education

Associate's Degree -

San Joaquin Delta College
Stockton, CA

Skills

  • Cash management
  • Retail operations management
  • Inventory management
  • Supervisor Experience
  • Client support
  • Strategic planning
  • Employee Training
  • Staff Management
  • Account Management
  • Effective time management
  • Scheduling
  • Adaptability
  • Quality Control
  • Safety and Compliance
  • Food Service
  • Coaching and Mentoring

Accomplishments

    Awarded Partner of the Quarter in both 2022 and 2025

Timeline

Shift Supervisor

Starbucks
04.2025 - 09.2025

Shift Supervisor

Starbucks
08.2020 - 04.2025

Sales Associate

Hot Topic
11.2017 - 02.2018

Barista/Barista Trainer

Starbucks
04.2017 - 08.2020

Associate's Degree -

San Joaquin Delta College

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Alyssa Lewis