Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Kropelnicki

Mill Valley

Summary

Dynamic and results-oriented professional with a proven track record of enhancing partner relations and expanding client bases. Expert in using Microsoft CRM and business analytics tools for strategic sales management. Embodies a client focused mindset, showcasing exceptional communication skills and a commitment to excellence in client service delivery.

Overview

3
3
years of professional experience

Work History

Studio Manager

Orangetheory Fitness
02.2024 - Current
  • Strengthen relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
  • Expande the studio's client base by proactively seeking out new business opportunities by making sales calls to new clients.
  • Generate marketing and promotional packages to grow member database.
  • Use Microsoft CRM to track member retention, contact management, sales forecasting, and organization of consumer segments.

Client Service Associate

AlphaSights
09.2023 - 02.2024
  • Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
  • Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Negotiated and completed all contracts to ensure all requirements were met.
  • Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
  • Collaborated with other departments to develop ways to increase customer satisfaction.

Student Tutor

University of Denver
09.2022 - 06.2023
  • Academic tutor for Denver student athletes in the following core areas: Marketing, Accounting, Finance, Economics, and Spanish.
  • Worked with Denver student athletes to research and implement teaching styles that worked for them to enhance their understanding of complex topics.
  • Tailored meetings to fit each student’s unique study requirements.

Communications Teaching Assistant

University of Denver
09.2021 - 06.2023
  • Assisted three professors with the Business Communications 3000 level course.
  • Taught several sections of the program, specifically for sales and persuasive campaigns, professional media presentations, and onboarding of clients for marketing case competitions.
  • Facilitated meetings with students to help them better understand core curriculum, as well as help develop sales plans, outreach campaigns, case studies, and presentation outlines.

Education

Bachelor of Science - Business Administration

University of Denver
Denver, CO
06-2023

Skills

  • Certified in Microsoft Excel, PowerPoint, and Word
  • Proficient using business analytics tools specifically for sales management analysis and decision making
  • 2 years of experience running membership sales for Orangetheory Fitness and F45
  • Proficient using business analytics tools specifically for sales management analysis and decision making
  • 3 years of experience teaching collegiate professional communication
  • Ads Manager certification through Meta
  • 4 years of customer service experience at In N Out Burger
  • Proficient in LinkedIn Sales Navigator

Timeline

Studio Manager

Orangetheory Fitness
02.2024 - Current

Client Service Associate

AlphaSights
09.2023 - 02.2024

Student Tutor

University of Denver
09.2022 - 06.2023

Communications Teaching Assistant

University of Denver
09.2021 - 06.2023

Bachelor of Science - Business Administration

University of Denver

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Alyssa Kropelnicki