Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alyssa Kelly

Moncton,NB

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers to deliver quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Advisor

TD Insurance
03.2021 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Managed more than 20 calls per day, addressing any concerns about their insurance needs.
  • Calculated premiums and established payment methods.
  • Provided quotes and promoted various products.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

Restaurant Server

1809 Restaurant
08.2010 - 03.2021
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Certificate - French Second Language Training

NBCC
Miramichi, NB
06.2015

Skills

  • Excellent Communication
  • Professionalism
  • Organizational Skills
  • Reliability
  • Problem-solving abilities
  • Task Prioritization
  • Relationship Building
  • Meeting Sales Targets
  • Proficient in word, Excel, Powerpoint

Certification

  • AB Insurance License - 2021
  • NB Provincial License - 2021
  • SK Insurance License - 2023
  • NWT Insurance License- 2023
  • PEI Insurance License- 2024
  • NFLD Insurance License- 2024
  • NS Insurance License- 2024

References

Cheryl Davis- Team Manager at TD Insurance - Phone: (506) 643-0644

Tanya Stymiest- Former Food & Beverage Manager- Phone: (506) 625-2953


Timeline

Insurance Advisor

TD Insurance
03.2021 - Current

Restaurant Server

1809 Restaurant
08.2010 - 03.2021

Certificate - French Second Language Training

NBCC

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Alyssa Kelly