Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Kelln

Kelowna,BC

Summary

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Sales Representative who supplies customers with the latest facts, figures and trends in the market. Successful at building a strong sales team, thus achieving short and long-term company goals. Spa Coordinator with10 years maintaining the day-to-day operations of a successful salon and day spa. Exceptional customer service and communication skills. Dedicated team player specializing in inspecting, servicing and repair SEM. Familiar with disassembling, rebuilding and installing new engines. Offering 5 years of related experience.

Overview

9
9
years of professional experience

Work History

Esthetician Massage Therapist

IKhayla Summerland Waterfront Resort
Jan2019 - 09.2020
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Received and processed stock into inventory management system.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Educated patients on treatment options.
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Sterilized equipment for patient treatments.
  • Advised clients on proper home-care regimens.
  • Performed numerous facials, chemical peels and waxing procedures per week.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Eminence certified and trained
  • Recommended retail products for at-home use.
  • Developed individualized, therapeutic skin care programs.
  • Informed guests of appropriate products available to increase retail sales.
  • Executed laser hair removal and microdermabrasion procedures.

Personal Assistance/Office Administration/Tour Guide

Outback Snowmobile Tours
01.2017 - Current
  • Researched and updated all required materials needed for Tour Company
  • Worked directly with Owner to achieve company growth
  • Supported Chief Operating Officer with daily operational functions
  • Obtained documents, clearances, certificates to take out tours and organize t daily day to day operations and activities , which includes running amini z track for children , running all front end staff , doing payroll, scheduling and running POS system . Guiding customers to have incredible outdoor experience and making sure all customer satisfaction was up to Outback Snowmobile Tour Standards
  • Serviced all equipment as SEM(small engine mechanic). Serviced 33 sleds /7 Timber Sleds /6 side by sides /4 vikings and one 1999 bombardier groomer. Maintain all equipment to ensure safety standards

Counter Manager

Sears Lancome
01.2013 - 12.2015
  • Cold calling, current and new costumers to inform them of upcoming promotional events and to promote new products
  • Responsible for meeting monthly and quarterly quotas ,and had number one sales in my territory
  • Developed a repeat clientele and I recommend products to suite their needs
  • Was responsible for keeping track of inventory, scheduling, and tracking client files
  • Makeup applications and organizing galas was a major part of my day to day job
  • Responsible for organizing counter displays/marketing and promotional materials for the up coming season

Outside Sales Representative

Cosmo Prof Beauty Systems Group Canada
01.2015 - 08.2016
  • Prepared sales contracts
  • Worked closely with management to plan new sales strategies
  • Cold-called prospective customers
  • Updated daily logs detailing leads, contracts and client visits
  • Generated referrals from satisfied clients
  • Managed territory of+ clients
  • Interviewed clients to obtain information on needs
  • Reviewed customer paperwork with care to ensure accuracy
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
  • Attended monthly sales meetings and quarterly sales training
  • Managed a portfolio of 100 accounts and $300,000 in sales

Manager / Esthetician / Makeup artist / talent /Owner

Glaze Beauty lounge
01.2010 - 11.2012
  • Managed six employees which included scheduling and pay roll.
  • Provided Aesthetic and tanning services.
  • Performed special antioxidant , acne , microdermabrasion facial treatments.
  • Trained with Norvell airbrush tanning and retail beauty products.
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Processed guest credit card information for salon services.
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Managed all front desk tasks, including the maintenance of client records and lab data.

    • Education

    BBA - Advanced business management and E-commerce degree

    Sprott shaw community college
    Kelowna, BC
    2012

    Associate of Arts - Esthetician / Makeup artist

    Blanche MacDonald school of arts
    City of Vancouver, BC
    2008

    Skills

    Eyelash and brow tinting

    • Certified esthetician
    • Body scrubs
    • Airbrush makeup artistry
    • Waxing and laser hair removal
    • Bio sculpture certified nail technician
    • Gel nail and nail extensions
    • Makeup artistry talent
    • Manicures and pedicures
    • Photo Facial Knowledge
    • Body shaping
    • Excellent team Player
    • Professional demeanor
    • Skin rejuvenation
    • Can sell any product to anyone anywhere
    • Effective managerial techniques
    • Excellent phone etiquette
    • Effective managerial techniques
    • Creative
    • Subtle and effective sales skills
    • Equipment assembly
    • Engine diagnostics
    • Delivery schedules
    • Preventive maintenance
    • Equipment repair skills
    • Diagnostic procedures
    • Quality assurance
    • Power and hand tools
    • Basic math and measuring aptitude
    • Capable of heavy lifting
    • HVAC experience
    • Machine servicing
    • Strong written and verbal communication skills
    • Equipment problem resolution
    • Strong mechanical aptitude

    Timeline

    Personal Assistance/Office Administration/Tour Guide

    Outback Snowmobile Tours
    01.2017 - Current

    Outside Sales Representative

    Cosmo Prof Beauty Systems Group Canada
    01.2015 - 08.2016

    Counter Manager

    Sears Lancome
    01.2013 - 12.2015

    Manager / Esthetician / Makeup artist / talent /Owner

    Glaze Beauty lounge
    01.2010 - 11.2012

    Esthetician Massage Therapist

    IKhayla Summerland Waterfront Resort
    Jan2019 - 09.2020

    BBA - Advanced business management and E-commerce degree

    Sprott shaw community college

    Associate of Arts - Esthetician / Makeup artist

    Blanche MacDonald school of arts

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    Alyssa Kelln