Alyssa Judges
Halton Hills,ON
Summary
Results-driven retail management professional determined to exceed company goals. Passionate about creating successful and positive work environments. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Store Manager
The Body Shop
Brantford, ON
01.2022 - 09.2024
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Created and implemented training materials, based on learning styles, colour energies & individual staff personalities.
- Focuses on leading through example by on-floor-demonstrations and role-playing activities.
Assistant Manager
The Body Shop
Halton Hills, ON
09.2023 - Current
- Provided my managerial and retail knowledge to The Body Shop Canada's #2 location.
Onboarding and Training Ambassador
The Body Shop
Brantford & Halton Hills, ON
02.2023 - 12.2023
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Created orientation checklist and reviewed with new hires.
- Worked alongside District manager to support peer managers with the onboarding process.
- Created PowerPoint presentations for district meetings.
Full Time Team Lead
The Body Shop
Mississauga , ON
11.2015 - 01.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supported planning, communications and scheduling of in-store events.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Human Resources
Mohawk College
OnlineSkills
- Customer Service
- Recruiting and Hiring
- Performance Monitoring and Evaluation
- Time Management
- Problem Anticipation and Resolution
- Complaint Resolution
- Team Development
- Leadership
Timeline
Assistant Manager
The Body Shop
09.2023 - Current
Onboarding and Training Ambassador
The Body Shop
02.2023 - 12.2023
Store Manager
The Body Shop
01.2022 - 09.2024
Full Time Team Lead
The Body Shop
11.2015 - 01.2022
Human Resources
Mohawk College
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