Alyssa Jones
Pasadena
Summary
Dynamic and results-oriented professional with extensive experience in customer service at Allied Universal Security Services. Expert in scheduling appointments and resolving conflicts, ensuring a seamless experience for clients. Proven ability to enhance satisfaction through compassionate communication and efficient administrative support, consistently delivering outstanding first impressions.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Allied Universal Security Services
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed interviews and onboarding appointments for new employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Reservation Agent
Avalon Transportation
07.2022 - 12.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Scheduled appointments accurately using reservation software, reducing conflict or double bookings.
Front Desk Receptionist
Uber Motor Sport
03.2020 - 05.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Associates Degree - Clinical Psychology
Pasadena City College
Pasadena High School Diploma -
Pasadena High School
Pasadena, CA05.2019
Skills
- Customer service
- Data entry
- Scheduling appointments
- Compassionate communication
- Conflict resolution
- Interview coordination
- Telephone etiquette
- Administrative skills
Timeline
Front Desk Receptionist
Allied Universal Security Services
08.2024 - Current
Reservation Agent
Avalon Transportation
07.2022 - 12.2023
Front Desk Receptionist
Uber Motor Sport
03.2020 - 05.2022
Associates Degree - Clinical Psychology
Pasadena City College
High School Diploma -
Pasadena High School
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