Alyssa Jimenez
Woodland
Summary
Results-driven professional with a strong background in customer service, team leadership, and operational efficiency. Proven ability to enhance resident satisfaction and foster collaboration within teams.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Dining Services
University Retirement Community
Davis, CA
03.2026 - Current
- Assisted in daily operations, ensuring efficient service delivery for residents and staff.
- Supported management in scheduling and coordinating community events and activities.
- Collaborated with team members to address resident inquiries and resolve issues promptly.
- Maintained accurate records of resident feedback to inform service improvements.
- Executed administrative tasks, including data entry and document preparation, with attention to detail.
- Adapted quickly to changing priorities while maintaining quality customer service standards.
- Contributed to team efforts by providing insights on resident needs and preferences for program development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Nutritional Aide
University Retirement Community
Davis, CA
03.2025 - Current
- Assisted in meal preparation, ensuring nutritional standards and dietary restrictions were met.
- Supported dining services by delivering meals to residents promptly and courteously.
- Collaborated with kitchen staff to maintain cleanliness and organization of workstations.
- Educated residents about menu options and nutritional benefits of various food items.
- Participated in training programs for new staff on food safety protocols and procedures.
Server
Dennys Restaurant
Woodland, CA
03.2023 - 03.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
- Trained new servers on menu items, service protocols, and operational procedures.
Towing Dispatcher
Selover's Towing
Williams, CA
06.2021 - 03.2023
- Coordinated towing operations to ensure timely response to customer requests.
- Managed dispatch software to track vehicle locations and optimize routes.
- Communicated effectively with tow truck operators for efficient service delivery.
- Prioritized emergency calls, ensuring rapid response in critical situations.
Office Assistant
Peterson Ranch
Williams, CA
08.2016 - 03.2020
- Streamlined filing systems to improve document retrieval and reduce processing time.
- Developed office supply inventory management system to maintain optimal stock levels.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Provided excellent customer service by handling inquiries and resolving issues promptly.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Input data into spreadsheets and databases.
Dental Office Administrative Assistant
A Ray Nunnery DDS
Walnut Creek, CA
01.2008 - 09.2012
- Managed appointment scheduling and patient communications to enhance office efficiency.
- Processed patient records using electronic health record systems to ensure data accuracy and confidentiality.
- Assisted in billing procedures, including insurance claims submissions and payment processing for streamlined operations.
- Coordinated office supplies inventory, negotiating with vendors to achieve cost-effective purchasing solutions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Education
Dental Assisting -
High Tech Institute
Rancho Cordova, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Scheduling and coordinating
- Professional and courteous
Timeline
Assistant Manager of Dining Services
University Retirement Community
03.2026 - Current
Nutritional Aide
University Retirement Community
03.2025 - Current
Server
Dennys Restaurant
03.2023 - 03.2025
Towing Dispatcher
Selover's Towing
06.2021 - 03.2023
Office Assistant
Peterson Ranch
08.2016 - 03.2020
Dental Office Administrative Assistant
A Ray Nunnery DDS
01.2008 - 09.2012
Dental Assisting -
High Tech Institute