Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Hromada-Day

Beaumont,AB

Summary

A type-A person who functions at a high level by maintaining superior organization, such as task-tracking, calendar optimization techniques, and prioritization habits. A results-oriented individual who is not afraid of hard work. Self-motivated and loves to exceed expectations. Proved successful working within tight deadlines and a fast-paced environment. Strong drive for constant self-improvement and enjoy learning. Desires mentorship and coaching in a prospective career for individual and professional advancement. Experienced in event planning, team coordination and deadline management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Events and Sales Manager

The Bell In Scona
06.2023 - Current


  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed event logistics and operations.
  • Consulted with customers to determine objectives and requirements for events.
  • Reviewed event bills to confirm accuracy and approve payment.

Founder, Photographer

ABR Photography YEG
08.2022 - Current
  • Analyzed industry trends and tracked competitor activities to aid with business planning.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Prepared income statements to track income and expenses.
  • Worked collaboratively with clients to make their vision become a reality.
  • Provided a variety of photographic environments to appeal to clients of all demographics for various occasions.
  • Specialized in portrait and branding photography.

Insurance Agent

American Income Life
12.2022 - 03.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Finalized sales and collected necessary deposits.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Met with customers to provide information about available products and policies.

Cash Manager Assistant

Rally Social Room
08.2022 - 10.2022
  • Completed the necessary reports and internal adjustments required to register the business for Best Bar None (an AGLC accreditation).
  • Project was not completed due to the unforeseen shut-down of the business due to concerns with the structural integrity of the building.
  • Developed policies to meet Best Bar None requirements.
  • Performed internal audit procedures to validate the accuracy of Server and Bartender cash-outs.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Trained new employees on proper protocols and customer service standards.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Ordered, tracked, and reloaded ATM to ensure cash availability for customers.

Supervisor, Corporate Trainer

The Canadian Brewhouse
12.2019 - 04.2022
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted weekly inventories of raw materials, such as Pepsi products and liquor, and submits orders accordingly.
  • Was responsible for submitting weekly schedules for servers, bartenders, and support staff.
  • Played active role in onboarding processes and ongoing staff training.
  • Specifically, I have trained new hires by using cross-training exercises with experienced workers, detailed menu discussions, and simulated situations.
  • Trained the new team of servers at the International Airport Brewhouse store open.
  • Mentored team members in mastering sales techniques.
  • Implemented up-selling strategies such as recommending fancy shots and complimentary beverages to boost revenue.
  • Worked to build rapport with customers and mitigate any issues.
  • Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

President, Vice-President

Macewan University
10.2018 - 10.2021
  • PennyDrops is a non-profit organization that works to increase financial literacy in Canada by hosting workshops for University and High School students.
  • Contacted high schools to incite interest in our program and make necessary arrangements for teaching events.
  • Organized a two-day workshop at Jasper Place High School where myself, the President, and a team of mentors delivered 8 workshops to a total of 200 students.
  • Taught curriculum to mentors.
  • Worked closely with the executive team to organize university workshops and networking events.
  • Participated in monthly conference calls with the national team to update them on our club's progression and discuss upcoming goals and plans for our chapter.
  • Professionally represented PennyDrops at club days and other university events.

Bartender

Browns Social House
11.2018 - 12.2019
  • Resolved client issues by delivering excellent customer service and maintaining a positive attitude.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Comfortable handling a 15-person bar top while also ensuring drinks for the restaurant were made promptly.
  • By recognizing areas of need, I assisted the team by greeting and seating new guests, running food, pre-busing tables, filling and running drinks to tables, taking skip-the-dishes and other take-out orders, and answering phone calls as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Set up bar for operation, obtained cash bank and stocked service bar.

Bar Server

Boston Pizza
06.2017 - 11.2018
  • Consistently provided professional, friendly, and engaging service.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Confidently served 6-10 tables- ensuring tables were pre-set accordingly, all drinks were consistently full, and food was out in a timely fashion.
  • Experience handling large party tables up to 30 people.
  • Responsible for training 4 new servers and familiarizing them with restaurant protocol.
  • Addressed diner complaints with kitchen staff/management and resolved guest concerns.
  • Handled $1500 cash on daily basis, which built trustworthiness and loyalty with owners.

Assistant Manager, Sales Associate

Orange Theory Fitness
10.2015 - 11.2016
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Described clear expectations and goals to each team member.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Worked with fellow sales team members to achieve group targets.
  • Dealt with customer complaints and assisted with staff management.

Education

Bachelor of Commerce Degree - Legal Studies in Business

MacEwan University
Edmonton, AB
04.2023

High School Diploma -

Lillian Osborne High School
Edmonton, AB
06.2016

Skills

  • Skilled in market and legal research and analysis
  • Analytical and enjoys solving problems
  • Natural leader who acts with integrity, honesty, and charisma
  • Capable of managing multiple projects simultaneously with a sense of urgency
  • Committed, self-motivated and responsible
  • Works professionally with a high degree of maturity and independence
  • Strong interpersonal communication
  • Experienced with various Google Platforms, Adobe, and Microsoft software

Certification

  • ProServe | AGLC | Expires October 12, 2026
  • Protect | AGLC | Expires January 24, 2027
  • Full Life Insurance License, LLQP | AB, MB, ON
  • Workplace Ethics Situational Awareness | Roundhouse Learning | Issued Dec 2022
  • Bystander Intervention Workplace | Right to Be | November 2023
  • Naloxone Awareness | Workplace Safety & Prevention Services | October 2023

Timeline

Events and Sales Manager

The Bell In Scona
06.2023 - Current

Insurance Agent

American Income Life
12.2022 - 03.2023

Founder, Photographer

ABR Photography YEG
08.2022 - Current

Cash Manager Assistant

Rally Social Room
08.2022 - 10.2022

Supervisor, Corporate Trainer

The Canadian Brewhouse
12.2019 - 04.2022

Bartender

Browns Social House
11.2018 - 12.2019

President, Vice-President

Macewan University
10.2018 - 10.2021

Bar Server

Boston Pizza
06.2017 - 11.2018

Assistant Manager, Sales Associate

Orange Theory Fitness
10.2015 - 11.2016

Bachelor of Commerce Degree - Legal Studies in Business

MacEwan University

High School Diploma -

Lillian Osborne High School

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Alyssa Hromada-Day