Alyssa Houle
Toronto,ON
Summary
I am an enthusiastic and reliable server who takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Teacher
Newtons Grove School
09.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding
Server
Ruby Soho
05.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service..
- Assisted in training new hires, providing guidance on restaurant standards and best practices..
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/ Bartender
180 Hunter
04.2019 - 04.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/ Bartender
The Black Horse Pub
09.2018 - 07.2020
- Opened and closed the bar and restaurant, including managing all cash outs and balancing tills.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Education - High School
Trent University
Peterborough, ON05.2022
Bachelor of Arts - English Literature
Trent University
Peterborough, ON 05.2020
Skills
- Order Management
- Guest Engagement
- Daily specials memorization
- Hospitality service expertise
- Service prioritization
- Menu Memorization
- High-volume dining
- Quality Control
Timeline
Teacher
Newtons Grove School
09.2023 - Current
Server
Ruby Soho
05.2022 - 08.2023
Server/ Bartender
180 Hunter
04.2019 - 04.2022
Server/ Bartender
The Black Horse Pub
09.2018 - 07.2020
Bachelor of Education - High School
Trent University
Bachelor of Arts - English Literature
Trent University