Summary
Overview
Work History
Education
Skills
Skills Experience
Timeline
Generic

Alyssa Hernandez

Los Angeles,CA

Summary

A dedicated and compassionate person with a passion for providing exceptional customer service and creating a welcoming atmosphere. Possessing 8 years of experience in positive interactions in a fast-paced environment, I am now seeking to transition my skills and expertise into the healthcare field. With a strong commitment to serving others and a keen attention to detail, I aim to leverage my interpersonal abilities and adaptability to contribute to a healthcare team. Eager to apply my customer service skills and enthusiasm for helping others to support patients and staff in a healthcare setting, I am prepared to learn and grow in a new professional environment.

Overview

14
14
years of professional experience

Work History

Coffee Master and Barista Trainer

Starbucks
02.2015 - Current
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created new training guidelines, and provided staff orientation and training.
  • Utilized excellent multitasking abilities to juggle multiple drink orders, ensuring timely completion and satisfied customers.

Sophomore / Freshman Girls Soccer Coach

John Burroughs High School
08.2014 - 02.2015
  • Utilized various coaching models and techniques to maximize client success.
  • Contributed to a positive school culture by participating in staff meetings, professional development opportunities, and campus events as needed.

Camp Councilor

Eagle Rock Recreational Center
06.2010 - 08.2010
  • Mentored junior staff members, fostering professional development opportunities within the council office.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained strong leadership skills by managing projects from start to finish.

Education

West Coast University
Los Angeles, CA
02.2024

Some College (No Degree) -

California State University Northridge
Northridge, CA

High School Diploma -

John Burroughs High School
Burbank, CA
01.2013

Skills

  • Employee Management
  • Staff Training and Development
  • Adaptable and Flexible
  • Team Leadership
  • Health and safety compliance
  • Customer Service
  • Community Engagement
  • Reliable and Dependable
  • Hospitality and Professionalism
  • Team Building and Leadership
  • Work Planning and Prioritization
  • Flexible Schedule

Skills Experience

  • Microsoft Excel & Basic typing skills
  • BCLS certified
  • Hospital Fire and Life Safety certified
  • Excellent verbal communication skills used during training to rely important information
  • Problem-solving skills with the ability to troubleshoot issues that arise during training sessions and provide solutions in a timely and efficient manner
  • Time Management skills able to effectively use time management skills to plan and organize training sessions efficiently, maximizing productivity and learning outcomes.

Timeline

Coffee Master and Barista Trainer

Starbucks
02.2015 - Current

Sophomore / Freshman Girls Soccer Coach

John Burroughs High School
08.2014 - 02.2015

Camp Councilor

Eagle Rock Recreational Center
06.2010 - 08.2010

West Coast University

Some College (No Degree) -

California State University Northridge

High School Diploma -

John Burroughs High School
Alyssa Hernandez