Alyssa Haukeland
Spruce Grove,AB
Summary
Dedicated, empathetic and hardworking employee passionate about promoting workplace environments that are conducive to growth, success and personal fulfillment. Always eager to learn new skills, meet new people and foster positive working relationships. Brings a unique skillset and diverse perspectives to any team from experience working on various multi-disciplinary teams in the human services field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
WJS Canada
08.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
- Drove clients safely to social activities and appointments.
- Use de-escalation techniques to deal with challenging behaviours.
- Administer medication, first aid if/when necessary.
- Kept detailed electronic daily case notes with care actions, complex client behaviors, and incidents.
- Assist in the design, implementation & evaluation of ISPs, program specific policies & procedures.
- Maintained safety with tidy, clean, and hazard-free home environments.
Program Assistant Manager
Pivot Point Family Growth Centre Inc.
07.2023 - Current
- Facilitate new client intake meetings
- Service Agreement Contract development
- Autism Funding budget management
- Maintenance of client casefiles including yearly contract and consent renewal documents
- Ensures the development of Care Plans or other written reports to reflect the outcome objectives desired by the client and family in collaboration with lead professionals.
- Maintain monthly contact with clients and team to monitor progress on the Care Plan.
- Schedule and lead team meetings.
- Develop and sustain a strong working relationship with the team such that trust and familiarity encourage staff, caregivers, agencies and funders to raise and resolve concerns with their management team as well as celebrate successes.
Community Classroom Lead Instructor
Pivot Point Family Growth Centre Inc.
09.2022 - 06.2023
- Planned organized, and implemented an appropriate instructional program in a junior high/secondary learning environment that guides and encourages neurodiverse students to develop and fulfill their academic potential.
- Provided appropriate feedback on each student's work, progress and needs to individual students, their families, and their designated Learning Support Teacher.
- Motivated educational assistants to provide exceptional learning environments.
- Reviewed class and student records to identify improvement opportunities.
- Evaluated student demographics to make effective choices in class and activity development.
- Created culture focused on teaching whole student and developing individual potential.
- Encourage parent and community involvement, obtain information for parents when requested, promptly return phone calls and answer emails.
Behaviour Interventionist / Complex Care Worker
Pivot Point Family Growth Centre Inc.
09.2020 - 09.2022
- Gathered, organized and analyzed data on client needs and progress.
- Collaborated with clinical lead professionals on a multidisciplinary team to assess client needs, set objectives and discuss strategies.
- Worked one on one with client implementing client-centered Applied Behaviour Analysis intervention programs developed by a team of specialists.
- Assessed and documented client progress with established goals.
- Attended progress review meetings with families and lead professionals
Speech-Language Pathology Assistant
Seabird Island Band
09.2019 - 09.2020
- Recorded patient progress and reported findings and results to supervising Speech-Language Pathologist.
- Worked one one one with early intervention clients implementing speech-language rehabilitation programs under direction from supervising Speech-Language Pathologist.
- Communicated with and treated students and clients with respect, kindness and empathy in regards to their speech-language disabilities and Aboriginal cultural histories.
- Performed clerical duties to prepare therapy materials, schedule exercises and activities and assist the Speech-Language Pathologist with assessments.
- Attend and/or participate in Indigenous cultural activities as requested by the Early Childhood Department.
Supported Childhood Development Support Worker
Seabird Island Band
07.2019 - 08.2019
- Provide behavioural and/or physical disability supports to children participating in the summer day-camp program in a 1:3 ratio.
- Drive clients to field trips using company accessibility van, including operation of wheelchair lift.
- Administer medications according to medication administration procedures.
- Acquired a beginner understanding of American Sign Language while providing direct support for a client with profound bilateral sensorineural hearing loss in a preschool environment.
- Record daily case notes detailing activities, client successes & challenges, incidents and strategies used to support persons served.
Barista & Keyholder
Starbucks
05.2018 - 05.2019
- Produce hand-crafted beverages up to company standard.
- Accurately operated POS system in lobby and drive-thru settings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Office Manager / Assistant Bookkeeper
Nations Construction & Consulting Ltd.
07.2017 - 05.2018
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Sandwich Artist & Key Holder
SUBWAY
03.2015 - 07.2017
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Performed all opening/closing procedures according to company policies.
- Complete weekly inventory of all store product.
- Put away weekly product deliveries and cross check receiving items with invoices.
Crew Member Cook
McDonald's
04.2014 - 06.2015
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items according to recipe to drive quality and consistency.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Train new staff on all workplace procedures when directed by store manager.
Education
Bachelor of Arts - Psychology & Linguistics
University of Alberta
Edmonton, AB09.2025
High School Diploma -
Chilliwack Secondary School
Chilliwack, BC06.2016
Skills
- Data Analysis
- Organizational Skills
- Adaptability
- Multi-disciplinary Collaboration
- Problem Solving
- Team Leadership
- Casefile Management
- Client/Family Centered Practice
- Quality Assurance
- Exceeding Verbal and Written Communication
- Relationship Building
- Growth Mindset
Languages
English
Native or Bilingual
Japanese
Limited Working
Certification
- The MANDT System
- Non-Violent Crisis Intervention and Prevention
- Emergency Child Care First Aid & CPR/AED Level B
- Applied Behaviour Analysis Tier 1, Pivot Point Family Growth Centre Inc.
Timeline
Disability Support Worker
WJS Canada
08.2023 - Current
Program Assistant Manager
Pivot Point Family Growth Centre Inc.
07.2023 - Current
Community Classroom Lead Instructor
Pivot Point Family Growth Centre Inc.
09.2022 - 06.2023
Behaviour Interventionist / Complex Care Worker
Pivot Point Family Growth Centre Inc.
09.2020 - 09.2022
Speech-Language Pathology Assistant
Seabird Island Band
09.2019 - 09.2020
Supported Childhood Development Support Worker
Seabird Island Band
07.2019 - 08.2019
Barista & Keyholder
Starbucks
05.2018 - 05.2019
Office Manager / Assistant Bookkeeper
Nations Construction & Consulting Ltd.
07.2017 - 05.2018
Sandwich Artist & Key Holder
SUBWAY
03.2015 - 07.2017
Crew Member Cook
McDonald's
04.2014 - 06.2015
Bachelor of Arts - Psychology & Linguistics
University of Alberta
High School Diploma -
Chilliwack Secondary School
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