Alyssa Hartman
HUNTSVILLE
Summary
Detail-oriented and dependable professional with experience in hospitality and leadership roles. Skilled in following guidelines, maintaining high standards, and making sound decisions in fast-paced environments. Strong attention to detail and ability to work independently.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Rentals Manager
Hidden Valley
HUNTSVILLE
10.2020 - Current
- Trained staff on customer service standards and rental procedures to enhance service quality.
- Oversaw daily operations to promote efficient workflow among team members.
- Implemented strategies to improve rental processes and streamline operations effectively.
- Assisted customers in selecting properties that met their specific preferences and needs.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked in a very fast passing environment
Front Desk Agent
Deerhurst Resort
HUNTSVILLE
04.2025 - 08.2026
- Greeted and assisted guests with check-in and check-out procedures.
- Managed reservations using property management systems for efficient service.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Provided information about resort amenities, activities, and local attractions.
- Processed payments and maintained accurate cash handling procedures daily.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Collaborated with team members to enhance guest experience and satisfaction.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Processed payments accurately and efficiently.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
Painter
Great White Painting
HUNTSVILLE
06.2024 - 09.2024
- Prepared surfaces by cleaning, sanding, and priming for paint application.
- Mixed paints and coatings to achieve desired colors and finishes.
- Applied paints using brushes, rollers, and sprayers for various projects.
- Cleaned up job sites after completion of projects.
Recreation Attendant
Deerhurst Resort
HUNTSVILLE
06.2022 - 08.2023
- Assisted guests with recreational activities and facility access.
- Maintained cleanliness and organization of recreational equipment and spaces.
- Provided exceptional customer service to enhance guest experiences.
- Monitored safety procedures to ensure a secure environment for guests.
- Set up and dismantled equipment for various recreational programs.
- Enforced rules and regulations related to facility usage.
- Greeted guests and answered questions about recreational activities.
- Collaborated closely with other staff members on assigned tasks or duties.
- Distributed supplies to customers when needed.
Education
Huntsville High School
HUNTSVILLE, ONSkills
- Time management
- Problem solving
- Staff training
- Critical thinking
- Attention to detail
- Customer service
- Team leadership
Timeline
Front Desk Agent
Deerhurst Resort
04.2025 - 08.2026
Painter
Great White Painting
06.2024 - 09.2024
Recreation Attendant
Deerhurst Resort
06.2022 - 08.2023
Rentals Manager
Hidden Valley
10.2020 - Current
Huntsville High School