Alyssa Guarin
Mississauga
Summary
Experienced HR professional with extensive experience in unionized and non-unionized healthcare environments. Proven ability to support managers and directors across various HR functions, including recruitment, benefits administration, collective agreement interpretations, workplace health and safety, employee and labor relations, training and development, and performance management. Skilled in driving HR initiatives that align with organizational objectives while leveraging strong problem-solving abilities to address employee concerns and enhance workplace culture.
Overview
11
11
years of professional experience
Work History
HR Business Partner
Extendicare
09.2021 - 06.2025
- Delivered strategic HR support to 9–14 Long-Term Care Homes simultaneously across Eastern Ontario and both Northern and Southern Alberta, addressing a wide range of personnel and organizational needs.
- Advised business leaders on complex employee and labour relations matters, ensuring compliance with provincial legislation and internal policies.
- Led workplace investigations and employee incident reviews, ensuring procedural fairness and consistency.
- Supported staff line selection during long-term care home redevelopment and transition to a new facility, ensuring compliance with collective agreements and fair shift allocation based on seniority.
- Supported HRIS (Workday) implementation and trained leadership teams to optimize system usage.
- Resolved employee conflicts and disputes through effective mediation and conflict resolution strategies, promoting a positive work environment.
- Collaborated with legal counsel to manage risk, ensure regulatory compliance, and prepare formal responses to grievances, harassment, and discrimination claims.
- Conducted job analyses and developed clear, compliant job descriptions to support recruitment and organizational structure.
- Delivered HR training and identified development needs to support business goals, enhance performance, and drive continuous improvement.
- Managed staffing challenges, disciplinary actions, performance management, and terminations with professionalism and adherence to policy.
HR Operations Coordinator
LifeLabs
10.2017 - 09.2021
- First point of contact with employees, responsible for providing accurate answers to all inquiries via telephone/email, and assisting the organization with overall routine HR activities
- Attend weekly onsite visitations to both IRL and KRL laboratories, answering in person inquiries, and providing accurate information re. company policies, recruitment, investigating on incorrect vacation balances, benefits, pay, profile setups, and taking control of employee concerns before escalations occur
- Heavily engaged in the internal recruitment process, managing all internal hires in both Lab Operations and Client Services through posting requisitions, assessing internal candidates, scheduling interviews, and creating job offer letters
- Perform duties such as inputting new hires into the system, processing termination paperwork, creating letters of employment, external offer letters, maintaining and updating employee profiles, completing severance paperwork (term sheet & letter) and navigating employee inquiries/requests to the correct resources
- Reliant on various systems to perform the above mentioned duties such as Dovetail, Oracle iBIS, Kronos, Ceridian Dayforce, My Development, and SuccessFactors
- Supported the Talent Acquisition team in the RISD project by assisting in the full cycle external recruitment process of Courier drivers and processing Temporary to Full-Time conversions within a specified time frame.
- Participated in the Kronos Relaunch project, drafted and communicated SOPs & job aides, and developed case studies for engagement. Coached and trained clients and subject matter experts nationally (BC, Ontario, and Alberta). Created the Kronos2018 mailbox to assist, delegate, communicate and resolve employee inquiries.
- Worked as interim HR Systems Analyst, accountable for troubleshooting and maintaining HR systems within the organization, importing all changes and additions to company data, and resolve employee cases involving system related issues/errors.
HR Consultant (Interim)
LifeLabs
11.2019 - 08.2020
- Provide day to day consulting support to Managers and Employees in both non-union and unionized client groups to assist them in achieving business goals and objectives
- Assist managers and employees to effectively apply HR policies and programs to ensure consistency in interpretation and application
- Provide coaching and guidance to client groups to assist in resolving employee relations/labor relations issues including consistent interpretation and application of policies, programs and the collective agreement
- Assist with educating leadership teams on effective performance management practices
- Partner with HR Manager to investigate and report on allegations of harassment, discrimination and violence in the workplace
- Developed a LifeLabs Pandemic Plan Report, prepared How To documents, presentations, and reports for the HR Business Partners
- Involved in preparing and facilitating the Employee Council Meetings
Customer Service Representative
CIBC
01.2016 - 09.2017
- Create an exceptional client experience through understanding and engaging with clients to meet their immediate daily banking needs.
- Identify areas of opportunity with clients to improve their financial needs, and deepening relationships with clients through promoting CIBC’s products and services.
- Effectively work as a team to ensure clients are receiving the most appropriate advice, and are introduced to suitable colleagues to assist clients with the most exceptional recommendations.
- Encourage clients to use alternative ways of banking such as Bank Machines, Telephone, Mobile and Online banking by demonstrating its benefits and helping clients realize a more convenient way of banking.
- Ensure that security measures are being followed and kept in place at all times.
- Performed the role as head teller, managing all corresponding duties such as shipping and receiving cash, balancing the ATM room, retrieving voicemail and returning calls, and completing all end of day responsibilities.
- Performed administrative duties such as organizing offices and filing documents as needed.
Intern/Recruiter
AppleOne Employment Services
10.2014 - 12.2014
- Identify various sources to find candidates through developing job posts.
- Performs duties such as research, sourcing, resume screening, interviewing, coordinating, and scheduling job placements in the candidate recruitment process.
- Proactively identifies and calls candidates to pre-qualify.
- Documents candidate information and activities using the Applicant Tracking System.
- Conducts in-depth interviews with candidates, reviewing their abilities, qualifications, interests, and availability.
Education
Advanced Diploma - Business Administration - Human Resources Management (Honors)
Sheridan Institute of Technology & Advanced Learning
Mississauga, ON04.2014
Skills
- Employee and Labor Relations
- Leadership Coaching
- Grievance Handling
- Human Resources Operations
- Workforce Improvements
- Policy Implementation
- Succession Planning
- Recruitment Strategies
- HRIS Systems
- Dependable and Responsible
- Critical Thinking
- Written and Verbal Communication
Timeline
HR Business Partner
Extendicare
09.2021 - 06.2025
HR Consultant (Interim)
LifeLabs
11.2019 - 08.2020
HR Operations Coordinator
LifeLabs
10.2017 - 09.2021
Customer Service Representative
CIBC
01.2016 - 09.2017
Intern/Recruiter
AppleOne Employment Services
10.2014 - 12.2014
Advanced Diploma - Business Administration - Human Resources Management (Honors)
Sheridan Institute of Technology & Advanced Learning